Summary
Overview
Work History
Education
Skills
Interests
Timeline
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OYELOLA OSHIYOYE

Customer/ Client Service Administrator
Lagos,LA

Summary

Oyelola is a hardworking Customer service administrator dedicated to utilize her skills and competence to add value to an organization, in an environment of excellence where job satisfaction and self-development is highly encouraged for both personal and organizational success. Proven strengths in effective communication and management .

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Switchboard Operator/Customer Service Administrator

Broll property services/ Oando plc.
Victoria Island, Lagos
10.2018 - Current
  • Perform administrative work such as forwarding mails, and typing weekly, quarterly and yearly reports.
  • Direct incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintain company phone directory with current extensions and staff information.
  • Respond to customer inquiries with patience and positivity to establish excellent first impression.
  • Maintain accurate records of calls placed and received and analyzing the data recorded.

ECOWAS Administrative Support Staff

Nigerian Immigration
, Oyo
12.2016 - 11.2017


  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Worked with customers to understand needs and provide excellent service.
  • Carried out day-day-day administrative duties accurately and efficiently.

Marketing and Research Interviewer

Taylor Nelson Sofres Ltd
, Nigeria
01.2016 - 11.2016


  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed team communications and information for meetings.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Conducted telephone interviews of market-specific population to collect data for studies.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Logged survey questions, customer answers and customer behavior directly into the database.
  • Coded data from participant interviews.

Estate Manager (Student Intern)

JA OLUWATUDIMU &CO
06.2014 - 12.2014


  • Worked closely with the senior manager of the firm to maintain optimum levels of communication with clients and to effectively complete projects like real estate surveying and valuation, facility managements, marketing and sales of properties at hand.

Education

Bachelor of Science - Estate Management 2'1

University of Lagos
Lagos, Nigeria.
09.2011 - 01.2016

MBA - Business Administration And Management

University of Suffolk
Ipswich, Uk
05.2020 - Current

Investment Foundations Program -

CFA Institute
12.2020 - 05.2021

Critical Thinking for Self-Development -

Metropolitan School of Business And Management
09.2020 - 01.2021

Customer Relationship Management (CRM) -

New Skills Academy
06.2019 - 01.2020

Proficiency in Management Certificate -

Nigerian Institute of Management
02.2017 - 11.2017

Skills

Service management

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Interests

Exercising

Researching

Nature




Timeline

Investment Foundations Program -

CFA Institute
12.2020 - 05.2021

Critical Thinking for Self-Development -

Metropolitan School of Business And Management
09.2020 - 01.2021

MBA - Business Administration And Management

University of Suffolk
05.2020 - Current

Customer Relationship Management (CRM) -

New Skills Academy
06.2019 - 01.2020

Switchboard Operator/Customer Service Administrator

Broll property services/ Oando plc.
10.2018 - Current

Proficiency in Management Certificate -

Nigerian Institute of Management
02.2017 - 11.2017

ECOWAS Administrative Support Staff

Nigerian Immigration
12.2016 - 11.2017

Marketing and Research Interviewer

Taylor Nelson Sofres Ltd
01.2016 - 11.2016

Estate Manager (Student Intern)

JA OLUWATUDIMU &CO
06.2014 - 12.2014

Bachelor of Science - Estate Management 2'1

University of Lagos
09.2011 - 01.2016

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OYELOLA OSHIYOYECustomer/ Client Service Administrator