OYELOLA OSHIYOYE
Customer/ Client Service Administrator
Lagos,LA
Summary
Oyelola is a hardworking Customer service administrator dedicated to utilize her skills and competence to add value to an organization, in an environment of excellence where job satisfaction and self-development is highly encouraged for both personal and organizational success. Proven strengths in effective communication and management .
Overview
5
5
years of professional experience
8
8
years of post-secondary education
Work History
Switchboard Operator/Customer Service Administrator
Broll property services/ Oando plc.
Victoria Island, Lagos
2018.10 - Current
- Perform administrative work such as forwarding mails, and typing weekly, quarterly and yearly reports.
- Direct incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintain company phone directory with current extensions and staff information.
- Respond to customer inquiries with patience and positivity to establish excellent first impression.
- Maintain accurate records of calls placed and received and analyzing the data recorded.
ECOWAS Administrative Support Staff
Nigerian Immigration
, Oyo
2016.12 - 2017.11
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-day-day administrative duties accurately and efficiently.
Marketing and Research Interviewer
Taylor Nelson Sofres Ltd
, Nigeria
2016.01 - 2016.11
- Maintained energy and enthusiasm in fast-paced environment.
- Developed team communications and information for meetings.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Conducted telephone interviews of market-specific population to collect data for studies.
- Recorded customer survey answers verbatim to achieve 100% accurate reporting.
- Logged survey questions, customer answers and customer behavior directly into the database.
- Coded data from participant interviews.
Estate Manager (Student Intern)
JA OLUWATUDIMU &CO
2014.06 - 2014.12
- Worked closely with the senior manager of the firm to maintain optimum levels of communication with clients and to effectively complete projects like real estate surveying and valuation, facility managements, marketing and sales of properties at hand.
Education
Bachelor of Science - Estate Management 2'1
University of Lagos
Lagos, Nigeria. 2011.09 - 2016.01
MBA - Business Administration And Management
University of Suffolk
Ipswich, Uk 2020.05 - Current
Investment Foundations Program -
CFA Institute
2020.12 - 2021.05
Critical Thinking for Self-Development -
Metropolitan School of Business And Management
2020.09 - 2021.01
Customer Relationship Management (CRM) -
New Skills Academy
2019.06 - 2020.01
Proficiency in Management Certificate -
Nigerian Institute of Management
2017.02 - 2017.11
Skills
Service management
Exceptional customer support and management
Project Libre and Microsoft projects proficiency
Documentation and reporting
Multi-line phone proficiency
Resourceful
Business writing
Administrative support
Risk management
Business administration
Interests
Exercising
Researching
Nature
Timeline
Investment Foundations Program -
CFA Institute
2020.12 - 2021.05
Critical Thinking for Self-Development -
Metropolitan School of Business And Management
2020.09 - 2021.01
MBA - Business Administration And Management
University of Suffolk
2020.05 - Current
Customer Relationship Management (CRM) -
New Skills Academy
2019.06 - 2020.01
Switchboard Operator/Customer Service Administrator
Broll property services/ Oando plc.
2018.10 - Current
Proficiency in Management Certificate -
Nigerian Institute of Management
2017.02 - 2017.11
ECOWAS Administrative Support Staff
Nigerian Immigration
2016.12 - 2017.11
Marketing and Research Interviewer
Taylor Nelson Sofres Ltd
2016.01 - 2016.11
Estate Manager (Student Intern)
JA OLUWATUDIMU &CO
2014.06 - 2014.12
Bachelor of Science - Estate Management 2'1
University of Lagos
2011.09 - 2016.01