Oyeleke Adetunji Mayowa
Lagos,Lagos
Summary
A dedicated personality with good interpersonal, administrational, organizational skills and ability to break down communication barriers. Skilled in identifying, devising and implementing solutions to support strategies and needs. I am seeking a role to effectively utilize my knowledge and skills for organization and personal development.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Outcess Solutions Nigeria Ltd
12.2023 - Current
- Company Overview: Contract with Airtel
- Served with Airtel outbound and subscriber identity module (SIM) swap team
- Assisting customers in National Identification Numbers linking, subscriber identity module (SIM) swapping such as changing physical SIM cards into e-SIM, etc., and engaging additional duties as required
- Receiving and making calls from or to customers
- Endeavor to achieve first call resolution and maintain the quality of service provided by the call center
- Apply listening skills to understand the needs and complaints of customers before offering them best possible solutions
- Maintaining composure and professionalism when addressing dissatisfied customers, and offering best possible resolutions to effectively resolve concerns
- Comprehending and effectively utilizing necessary tools, software, reports and metrics
- Engaging in professional development activities and actively working towards enhancing current competencies
- Contract with Airtel
Adjunct Lecturer
Yaba College of Technology
02.2023 - 12.2023
- Company Overview: Lagos Nigeria
- Handle teaching part-time students for the academic year at the institution
- Reviewing and improving syllabus to meet student’s needs
- Taking on additional duties base on the department needs and provide support to department and faculty members
- Prepare students for assessments and provide performance feedback
- Provide extra support to students who require such
- Answer students’ questions and provide feedback on classwork’s and assignments
- Assist departmental members with lesson plans and assessments
- Recommend additional readings or advice to students as required
- This is place also served as my place of primary assignment during my 1-year of National Youth Service (NYSC)
- Lagos Nigeria
Education
BSc - International Relations
CALEB UNIVERSITY
Lagos01.2022
Senior School Certificate Examination -
THE LEGEND COLLEGE
Lagos01.2017
Skills
- Microsoft Packages
- MS Word
- MS Excel
- MS PowerPoint
Technologyskills - Computerskills
Microsoft Packages (MS Word, MS Excel and MS PowerPoint)
References
- Mr. Wale Onifade, 08063020238
- Mr. Seun, 08038582546
Hobbies and Interests
- Volunteering
- Travelling
- Networking
Timeline
Customer Care Representative
Outcess Solutions Nigeria Ltd
12.2023 - Current
Adjunct Lecturer
Yaba College of Technology
02.2023 - 12.2023
BSc - International Relations
CALEB UNIVERSITY
Senior School Certificate Examination -
THE LEGEND COLLEGE
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