OYEBOLA OLUSOLA LAMBE
MANAGER, CREDIT RISK AND OPERATIONS
Estate Off Addo Road Ajah
Summary
Experienced Credit Analyst skilled in risk analysis for all types of banks and other lending institutions. Proven experience in assessment of creditworthiness of client companies. Wide background in financial information analysis, including cash flow records and management accounts. Strong current knowledge of compliance and legal issues involved in credit approval, underwriting and Disbursement
Overview
22
22
years of professional experience
31
31
years of post-secondary education
Work History
MANAGER,CREDIT RISK aND OPERATIONS
UNITED BANK FOR AFRICA PLC
LAGOS
07.2018 - Current
- § Manage Credit Availment and Loan disbursement shop to ensure timely and error free processing.
- § Ensure that operational processes, procedures and Policies are strictly adhered to.
- § Ensure that all properly approved facilities with all terms and conditions met for Nigeria and Anglophone Africa are treated with dispatch.
- § Ensure collection of all Bank interest and fees income.
- § Attend promptly to correspondence and inquiries.
- § Resolve issues and challenges for better service delivery
- § Organize on the job and external training programmes to empower staff with relevant skills to enhance excellent performance.
- § Evolve a crop of multi disciplinary skilled staff for the actualization of the Group objectives.
- § Reconciliation and balancing of Relevant GL accounts
- § Process part and full liquidation of loans.
- · Liaising with IT for resolution of System related issues.
ACCOUNTANT, EXPENSE MANAGER
UNITED BANK FOR AFRICA PLC
LAGOS
01.2010 - 06.2018
- Gathered financial information, prepared documents, and closed books.
- Created budgets and forecasts for management group to meet regular accounting deadlines.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Branch Operations Manager
UNITED BANK FOR AFRICA PLC
LAGOS
01.2006 - 12.2009
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Assessed expansion plans and presented costs to forecast trends and recommend changes.
- · Providing Quality Customer Service
- · Maintaining the office assets
- · Supervision of the security unit.
- · Ensuring all the office processing are done in line with the bank’s policy
- · Handling of all Customer Queries
- · Marketing the bank’s products to the walk-in customer’s
- Supervising customer service training to enhance the delivery of quality solutions to our esteemed customers.
Customer Service Specialist
STANDARD TRUST BANK LTD
LAGOS
02.2000 - 12.2005
- · Managing and Handling of Customer Request and Complaints.
- · Account Opening , modification and reactivation for Clients
- · Cheque book requisition for clients
- · Processing of Stop payment instruction.
- · Reconciliation of Client’s Account.
- · Issuance of customer statements.
- · Status maintenance.
- · Processing of standing instructions for clients.
- · Relationship management.
- · Handling of references to other banks; confirmation of caution notices from other banks.
- · Providing Information and advice to clients on bank products.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Associate of Science - Agricultural Economics
UNIVERSITY oF ILORIN
ILORIN, KWARA STATE 01.1991 - Current
Skills
Interpersonal Skills
Critical Thinking Problem Solving Public Speaking
Customer Service Skills
Teamwork Skills Communication Collaboration Accounting Active Listening Adaptability Negotiation Conflict Resolution Empathy Customer Service Decision Making Management
Leadership skills Organization
Proficiency in English, Yoruba and Hausa
Playing on the Clarinet
I am an ardent lover of Classical Music and Musical Instruments.
I play the Clarinet flawlessly
Timeline
MANAGER,CREDIT RISK aND OPERATIONS
UNITED BANK FOR AFRICA PLC
07.2018 - Current
ACCOUNTANT, EXPENSE MANAGER
UNITED BANK FOR AFRICA PLC
01.2010 - 06.2018
Branch Operations Manager
UNITED BANK FOR AFRICA PLC
01.2006 - 12.2009
Customer Service Specialist
STANDARD TRUST BANK LTD
02.2000 - 12.2005
Associate of Science - Agricultural Economics
UNIVERSITY oF ILORIN
01.1991 - Current