Owolabi Oluwafemi

A confident and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk. Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.

An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own. Now looking to further an already successful career by working for an ambitious and expanding company.

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

• Microsoft and Desktop Support Technician (MCDST)
• Mac OS / IOS

• Responsible for networking, design, installation, and maintenance services
• Supporting users and network administrators over the telephone and by email
• Maintain the company’s network infrastructure
• Configuration and POS installation
• Troubleshooting of POS
• POS Maintenance and support
• Networking and providing support for Windows, Macintosh and Linux issues
• Configuration and testing of any new hardware and software
• Traveling to client sites to help with installs, deployment, and troubleshooting
• Management of the daily data backup and retrieval scheme
• Installing and operating Windows desktop and server operating systems
• Configuration of the company Printer and maintenance
• TCP/IP networking and hardware maintenance and repair
• Training new employees
• Assistance with training of staff and compiling procedural documentation
• Assisting the network manager with support requests
• Ensure computer hardware is safe and complies with health and safety legislation
• Applying patches in accordance with company procedures

• First School Leaving Certificate (FLSC)
• National Examination Council (NECO)
• Higher National Diploma in (Computer Science)

• Date of Birth: 11/27/92
• Nationality: Nigerian

• Mr. Saheed Jimoh, Technical Manager, Bestscan Solutions Limited, 234-8035395522, 08098033106
• Mr. Remi Hassan, Manager, Florintech Computer College, 08038015508

• Documented and resolved issues which led to results.
• Achieved results through effectively helping with tasks.

Disaster Recovery - IT & Business Continuity Planning (BCP)

I love watching football and also play sometimes if i have the opportunity to play.