Owigho Omuabor
IT Support Service
Port-Harcourt
Summary
Seasoned ICT professional with 18 years of expertise in systems and network administration, ICT project management, and cybersecurity. Demonstrated ability to design, implement, and maintain secure, scalable, and high-performing IT infrastructures. Proven track record in leading complex ICT projects, optimizing system performance, and mitigating cybersecurity risks. Adept at troubleshooting technical challenges, managing cross-functional teams, and delivering innovative technology solutions that drive operational efficiency and business resilience. Committed to leveraging technology to support organizational objectives and ensure robust information security.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
SITE SITE ENGINEER
Webb Fontaine
06.2014 - Current
- Responsible for the site deployment and operations support of the virtual Single Window framework (NICIS II) for the Nigeria Customs Service (NCS); using IT to help drive trade facilitation.
- Responsible for the investigation and analysis of user problems and application bugs and subsequent problem resolution and technical testing on user application software.
- Manage and administer all network and IT hardware Infrastructure, including switches, routers and computers within the domain.
- Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.
- Helped grow the Government revenue at the Customs installation under my care by over 25% year on year by ensuring about 90% uptime and resolving/escalating issues quickly.
- Training and orientation of Customs Officers in the use of Customs software applications deployed by Webb Fontaine.
IT Support Engineer
Ovalwave Telecom
03.2008 - 06.2014
- Provided Help Desk support; Raising and monitoring of trouble tickets for issues onsite and ensuring issues get solved as soon as possible.
- Handled system and application Support (ASYCUDA++ of Customs data), TWM (Trade World Manager), software installation and updates on applications deployed.
- Maintained LAN and terminal connectivity, network monitoring, troubleshooting and Installation.
- Responsible for deploying, installation and configuration of Windows-based Workstations and Printers on the network, performing system administration tasks in the windows network, Antivirus installation and Security updates
Engineering Executive – Service Centre
Omatek Group, Ikeja Lagos State
07.2007 - 08.2008
- Configuration, Installation and Servicing of Omatek Brand of Desktop. Server and Mobile Computer Systems.
- Responsible for service delivery (Troubleshooting and fixing clients’ systems) to First Bank Plc., University of Lagos.
- Supporting Company’s Local Area Network (LAN).
- Taking complaints from clients and liaising with the management to provide prompt solution to the clients’ problems.
- Planning, Implementation and Maintenance of Computer Networks Consisting of Microsoft Server 2003 and Windows Client.
- Administration of the Omatek Intranet/e-mail facility.
- Active Directory Installation, Configuration and Management
Education
M.Eng - Digital Electronics & Computers
University of Nigeria, Nsukka
Enugu, State, Nigeria09.2007
B.Eng - Electrical Engineering
Bayero University Kano
Kano, State, Nigeria09.2003
Skills
ICT Project Management
Certification
Cyber Defense Toolbox (Digital Regenesys) August 2025
Interests
Reading, research, browsing, gaming and graphic design
Nationality
Nigerian
Timeline
SITE SITE ENGINEER
Webb Fontaine
06.2014 - Current
IT Support Engineer
Ovalwave Telecom
03.2008 - 06.2014
Engineering Executive – Service Centre
Omatek Group, Ikeja Lagos State
07.2007 - 08.2008
B.Eng - Electrical Engineering
Bayero University Kano
M.Eng - Digital Electronics & Computers
University of Nigeria, Nsukka