OWHONDA SYLVIA
Port Harcourt,Nigeria
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/Operations Officer
Naijatutors Konnect
Remote, Canada
10.2025 - Current
- Provided detailed product information to enhance customer satisfaction.
- Collaborated with team members to improve service quality and efficiency.
- Handled customer complaints with professionalism and empathy.
- Maintained detailed records of customer interactions for future reference.
- Utilized CRM systems to track customer interactions and feedback systematically.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Beauty Advisor
Perfect Trust Cosmetics
Portharcourt
02.2024 - 10.2025
- Advised clients on skincare routines and product selection for individual needs.
- Demonstrated makeup application techniques to enhance customer confidence and satisfaction.
- Maintained product displays to ensure an inviting shopping environment and accessibility.
- Processed sales transactions accurately, ensuring a smooth checkout experience for clients.
- Educated customers about ingredients and benefits of various cosmetic products.
- Handled customer inquiries and resolved issues to foster positive shopping experiences.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Finalized purchases and processed payments.
CUSTOMER DEVELOPMENT ASSOCIATE
PHLENU NIGERIA LIMITED
04.2023 - 01.2024
- Managed mailing lists and made cold calls to potential donors.
- Interacted with customers to personalize shopping experience and build positive rapport.
- Addressed customer inquiries and concerns using extensive product knowledge.
- Resolved customer issues quickly to recapture customer loyalty and prevent lost sales.
- Liaised with customers in person, online and by phone.
- Spearheaded, implemented and maintained social media presence and agency website, offering simple electronic giving and communication options.
- Facilitated communication between departments to enhance collaboration.
- Implemented feedback mechanisms to improve team performance and engagement.
- Served as primary contact for inquiries from current or potential donors.
ADMINISTRATIVE ASSISTANT
SMARTIFY TUTORS
07.2021 - 03.2023
- Answered incoming calls and directed messages to correct party.
- Processed correspondence, documents, and reports to support clerical staff.
- Organized material for meetings, presentations and training sessions.
- Developed, implemented and administered departmental office systems and procedures.
- Completed paperwork and sent to designated department or staff member for processing.
- Researched information and developed related documents and reports.
- Tracked, received and reconciled material orders.
PERSONAL ASSISTANT
JETS WORLD ENERGY AND LUBRICANT SOLUTION LIMITED
01.2020 - 06.2021
- Organized computer files, sensitive documents, and home office supplies.
- Managed scheduling and staff coverage logistics for confidential, personal concerns relaying information as intended by senior staff.
- Maintained office organization and tidiness, creating welcoming environment for clients and visitors.
- Kept track of project timelines and deadlines, notifying upcoming activities in advance.
- Maintained personal budget details and coordinated spending for events, business travel, and meetings.
- Managed complex schedules and coordinated professional and personal meetings and appointments.
Education
BACHELOR OF ARTS - HISTORY AND INTERNATIONAL STUDIES
Adekunke Ajasin University
Ondo stateSENIOR SECONDARY CERTIFICATE EXAMINATION (SSCE) -
Brilliant International Secondary School
Port Harcourt, Rivers state, NigeriaSkills
- Multitasking
- Teamwork
- Problem-solving
- Effective communication
- Customer relations
- Networking
- Human resource management
- Task prioritization
- Creative thinking
- Analytical thinking
- Proficient use of Microsoft Office Suite
- Manage correspondence
- Clerical support
- Schedule management
- Office correspondence
- Administrative support
References
Available on request
Languages
English
Proficient
C2
Timeline
Customer Service Representative/Operations Officer
Naijatutors Konnect
10.2025 - Current
Beauty Advisor
Perfect Trust Cosmetics
02.2024 - 10.2025
CUSTOMER DEVELOPMENT ASSOCIATE
PHLENU NIGERIA LIMITED
04.2023 - 01.2024
ADMINISTRATIVE ASSISTANT
SMARTIFY TUTORS
07.2021 - 03.2023
PERSONAL ASSISTANT
JETS WORLD ENERGY AND LUBRICANT SOLUTION LIMITED
01.2020 - 06.2021
BACHELOR OF ARTS - HISTORY AND INTERNATIONAL STUDIES
Adekunke Ajasin University
SENIOR SECONDARY CERTIFICATE EXAMINATION (SSCE) -
Brilliant International Secondary School