Ovweh Akpor-Ogbonna
Lekki County Homes,LA
Summary
Performance-driven Operations and Finance professional with great communication and leadership skills gained through 10+ years of experience in business and general office management.
Instrumental in keeping business operations fully compliant and working within budgetary and regulatory guidelines. Results-driven and resilient in developing teams while improving processes and increasing productivity.
Dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
17
17
years of professional experience
Work History
Operations Manager
Arden & Newton Limited
01.2022 - Current
- Lead on all company projects.
- Build strong relationships between clients and company, by ensuring that all issues and complaints are resolved in an efficient and timely manner.
- Analyze and improve operational processes.
- Preparation and implementation of budget.
- Maximise efficiency within the organization and increase productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Reduced financial inconsistencies by assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Finance Manager/Consultant
Gravity Hospitality Solutions
06.2017 - 09.2020
- Provided pre-opening and post-opening financial, administrative and operational support.
- Oversaw tax and regulatory compliance issues.
- Executed core financial processes, including vendor setup and payment, operational expenses, administration of bank accounts and account reconciliations.
- Preparation and implementation of budget which helped client save 30% in cost.
- Provided industry-specific advise.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Researched and facilitated software integration to streamline accounting and financial processes.
Accountant
Fahrenheit Hospitality Limited
09.2012 - 06.2014
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Collected and reported monthly expense variances and explanations.
- Prepared financial statements and periodic reports to facilitate cost control and decision making.
- Reduced cost of sales by 5%.
- Tracked hotel revenue and managed budgets.
- Inventory management (i.e. physical count, monitoring delivery/usage, and ensuring variances are within acceptable levels) thereby reducing theft and wastage.
- Participated in budget making and business review meetings.
Executive Assistant to the Chief Executive Officer
AMRE Konsult Limited
06.2008 - 03.2011
- Created expense reports, budgets, and filing systems for management team.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Answered high volume of phone calls and email inquiries.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Developed and maintained automated alert system for upcoming deadlines on incoming requests and events.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Handled confidential and sensitive information with discretion and tact.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
Motel Manager
Mega Motel
08.2006 - 01.2007
- Implemented successful strategies to increase customer satisfaction.
- Increased sales by 25% within 3 months period.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Provided exceptional service and assistance to guests upon check-in.
- Reduced operational cost by 10% and cost of sales by 6%.
- Oversaw day-to-day operations of 22 room motel.
- Supervised team of front desk agents and helped to resolve issues arising during shifts.
- Developed and implemented promotional strategies to increase occupancy.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
Master of Science - Accounting
University of Benin
Benin City, Edo State.11.2012
Bachelor of Science - Accounting
Benson Idahosa University
Benin City, Edo State.08.2006
Skills
- Office and Administrative Management
- Process Improvement
- Financial Reporting and Analysis
- Project Development
- Employee Motivation
- Employee Relations
- Business Operations
- Budgeting and Cost Control
- Budget Development and Management
- Business Strategy Development
- Business Administration
Timeline
Operations Manager
Arden & Newton Limited
01.2022 - Current
Finance Manager/Consultant
Gravity Hospitality Solutions
06.2017 - 09.2020
Accountant
Fahrenheit Hospitality Limited
09.2012 - 06.2014
Executive Assistant to the Chief Executive Officer
AMRE Konsult Limited
06.2008 - 03.2011
Motel Manager
Mega Motel
08.2006 - 01.2007
Master of Science - Accounting
University of Benin
Bachelor of Science - Accounting
Benson Idahosa University
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