OTUEKONG NKWA
Health Care Aide
44 Udo Usanga Street, Uyo, Akwa Ibom State, Nigeria
Summary
I am a diligent and self-motivated care worker who is empathetic and understanding with a strong dedication to caring for others. I have a good working knowledge of the Care Quality Commission’s regulatory framework and the Health and Social Care Act, as well as workspace training courses in health and safety and care in addition to professional qualifications. I am skilled at caring for children, the elderly and people with mental and physical disabilities. I’m able to carry out food preparation, personal care and administer medication with precise accuracy. I pay attention to detail and I am good at written and verbal communication. Excellent team worker, punctual, hardworking and physically fit. I have a previous experience in working day/night shifts. Experienced at participating in residents’ entertainment programmes as well as liaising with their families and social workers.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
6
6
Certifications
Work History
Senior Care Assistant
Diamond Care Home
Eket
01.2018 - 12.2021
- I provided domiciliary care by delivering care services to clients in their own homes
- I lead, facilitate and participate in staff meetings, staff training, supervision, appraisal and development activities
- I carry out spot checks on Home Carers
- I help to ensure that rooms and common spaces are properly cleaned, maintained and adequately heated
- I maintained confidentiality and compliance standards for optimized patient care
- I support the manager in his/her duties as the responsible officer for the Home under the Health and Safety Act
- Be aware of the security of the residents and building, locking external doors and windows at a time specified by the registered manager
- I adhere to policies and procedures within the Care Home
- Building relationships with residents and their families
- I assisted in all aspects of personal care, retaining comfort and dignity and respect
- I used outstanding communication and interpersonal skills to build positive relationships and clients for exceptional satisfaction ratings
- I completed documentation of care, hospital actions and patient activities for up-to-date client records
- I carry out duties as assigned by the Registered Manager.
Health Care Assistant
Genesis Care Home
01.2015 - 09.2017
- I assisted individuals with daily activities to facilitate independent living
- I provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
Customer Care Officer
Zitadel Medicals and Diagnostics
Uyo
01.2014 - 12.2015
- Coordinated timely responses to online customer communication and researched complex issues.
- Evaluated interactions between associates and customers to assess personnel performance.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained and managed customer files and databases.
- Communicated with customers to identify needs and expectations.
- Kept accurate records of all customer interactions and transactions.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Provided customers with updates and periodic statements on service developments and changes in trends.
Education
Higher National Diploma - Electrical/Electronic Engineering
Heritage Polytechnic
09.2008 - 01.2013
High School Diploma -
Government Technical College
Abak, Akwa Ibom State, Nigeria 09.1996 - 06.2002
Skills
- Patient
Certification
Care Certificate Standard 1-15 (CPD Accredited)
Accomplishments
Winner of Best Caregiver award at Diamond Care home, 2020 and 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Care Assistant
Diamond Care Home
01.2018 - 12.2021
Health Care Assistant
Genesis Care Home
01.2015 - 09.2017
Customer Care Officer
Zitadel Medicals and Diagnostics
01.2014 - 12.2015
Higher National Diploma - Electrical/Electronic Engineering
Heritage Polytechnic
09.2008 - 01.2013
High School Diploma -
Government Technical College
09.1996 - 06.2002
Care Certificate Standard 1-15 (CPD Accredited)
Level 3 Diploma in Health and Social care (CPD Accredited)
Diploma in Care Giving
Care-giving Skills – Dementia Care
Elderly Care and caring for the disabled
Safeguarding Vulnerable Adults
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