OTOKPA LAWRENCE
Lagos
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fraud-analyst
Airtel Nigeria
07.2022 - Current
- Queried databases for information needed for report processing.
- Identified and resolved problems through root cause analysis and research.
- Participate in developing and executing standardized processes and controls around mobile money wallets and PSB services apart from FMS alerts.
- Participate in New Product design and testing to ensure effective controls and product rollout without leakage.
- Monitor alerts and closures from FMS system to ensure quality of work and avoid any revenue leakage.
- Ensure compliance to all related policies & processes and closure of any audit points flagged.
- Conduct Investigation on all electronic fraud complaints channeled to the department.
- Investigate suspicious transactions and le suspicious activity report as required. Ensure all reporting requirements presented.
- Provide information on-fraud activities required to aid the investigation requests of other banks and NIBSS. Monitor RAFM compliance system around mobile money and PSB services.
Fraud Analyst
UBA BANK
12.2019 - 07.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Developed and implemented procedures to detect and prevent fraud.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Evaluated success of fraud detection systems to identify areas for improvement.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
- Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
Customer Service Representative
UBA BANK
02.2019 - 12.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Assistant Store Manager
GUINNESS Nigeria
03.2018 - 08.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Science - BACHELOR OF SCIENCE IN BUSSINESS ADMINISTRATION
BESTOWER INTERNATIONAL UNIVERSITY, COTONOU BENIN
02.2022
NIGERIA CERTIFICATE IN EDUCATION (NCE) - Primary Education
COLLEGE OF EDUCATION, KATSINA-ALA
Nigeria Benue State06.2016
Skills
- Strategic Planning
- Data Modeling
- Complex Problem-Solving
- Intrusion Detection
- Account Reconciliation
- Information Gathering
- Data Integrity Assurance
- Team Leadership
- Continuous Improvements
- MS Excel
- Risk Analysis
- Team Meetings
- Security Solutions
Accomplishments
- Documented and resolved Fraud related complaint which led to stakeholder satisfaction.
Certification
- Certified DATA ANALYST
- Certified AML and KYC Analyst
- DIPLOMA IN DESKTOP AND PUBLISHING.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Fraud-analyst
Airtel Nigeria
07.2022 - Current
Fraud Analyst
UBA BANK
12.2019 - 07.2022
Customer Service Representative
UBA BANK
02.2019 - 12.2019
Assistant Store Manager
GUINNESS Nigeria
03.2018 - 08.2019
Bachelor of Science - BACHELOR OF SCIENCE IN BUSSINESS ADMINISTRATION
BESTOWER INTERNATIONAL UNIVERSITY, COTONOU BENIN
NIGERIA CERTIFICATE IN EDUCATION (NCE) - Primary Education
COLLEGE OF EDUCATION, KATSINA-ALA
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