Otoibhi Murphy

• Boosted brand awareness through targeted social media campaigns.
• Monitored industry trends to stay ahead of competitors, adjusting tactics accordingly.
• Enhanced website usability by optimizing landing pages for improved user experience and lead generation.
• Maintained consistent brand voice across channels, fostering trust among followers and customers.
• Established relationships with industry influencers for collaborations and exposure opportunities.
• Managed multiple social media platforms for increased engagement and audience growth.
• Addressed customer feedback promptly and professionally to maintain positive brand image.
• Created engaging multimedia content including graphics, videos, and blog posts to enhance user experience.

• Developed rapport with customers through active listening, leading to higher retention rates and positive feedback.
• Contributed to sales growth by upselling products and services based on customer requirements.
• Enhanced satisfaction by promptly addressing concerns and providing accurate information.
• Provided coaching and mentoring to new hires, facilitating their integration into t team.
• Maintained detailed records of customer interactions for proper follow-up and issue resolution.
• Implemented feedback loops to encourage continuous improvement among team members.
• Fostered a customer-centric culture by reinforcing empathy, understanding, and patience.
• Consistently exceeded performance metrics, earning recognition as a top performer.
• Collaborated with team members to develop best practices for customer service delivery.
• Provided primary customer support, offering advice and assistance tailored to individual needs.
• Responded to customer requests for products, services, and company information.

PERSONALLY WROTE BOOKS FOR READING AND PUBLISH ON WATTPAD OR ANY READING PLATFORM

• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.