OTOABASI INYANG
Abuja
Summary
Processed about 150 benefits applications in 6 months and ensured that payout was done to respective clients without breaching SLAs. An organized team leader that builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Team Lead, Client Coverage
Stanbic Ibtc Pension Managers
08.2025 - Current
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Ensure clients' withdrawal applications are processed timely.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Client Service Officer
Stanbic IBTC Pension Managers Limited
05.2022 - 07.2025
- Investigated and resolved customer inquiries and complaints quickly.
- Track cases on Salesforce CRM till the point of resolution.
- Monitor client engagement and provide reports using Dynamics NAV.
- Advise client on different fund profiles, performance and risks to maximize their finance.
- Maintained detailed records of all client interactions, ensuring accurate information was available for reference during future engagements.
- Accepted and processed over 400 payments in a year, updated accounts and issued receipts.
- Collaborated with cross-functional teams to ensure seamless service delivery for clients.
- Provided knowledgeable service and support for all customer needs.
Customer Support Representative
Yellow Card Financial
12.2021 - 05.2022
- Responsible for providing email support for Yellow Card customers by investigating, troubleshooting and resolving customer issues.
- Manage, prioritize, and respond to customer issues, inquiries, and escalations.
- Communicate with internal and external stakeholders effectively, tactfully, and thoughtfully.
- Proactively drive impactful changes across workflows, policies and tools by working with internal support teams and vendor partners.
- Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
Trainee
Access Bank Plc
07.2021 - 12.2021
- Maintain up-to-date knowledge about bank products and services.
- Building and maintaining profitable relationships with key customers and identifying and contacting new customers.
- Expanding the customer base by upselling and cross-selling.
Call Agent/Telemarketer
eCore Services LLC
07.2020 - 12.2020
- Schedule weekly zoom meetings and impromptu one-on-ones.
- Be available on Slack throughout the day for quick questions or updates.
- Market research, whitepapers, reports and eBooks to individuals in business through cold calling.
Office Assistant (Estate, Works and Transport Department)
NYSC, Independent National Electoral Commission
06.2019 - 06.2020
- Typing of office memo.
- Handling inquiries about properties for the commission.
- Traveling to properties and conducting viewings.
- Ensure that vehicle defects are correctly recorded with efficient records kept.
- Ensure that the inventory and logs are kept up to date.
Education
MBA - Finance And Investment
Ahmadu Bello University
Zaria, Kaduna State, Nigeria 04.2001 -
Bachelor of Science - Animal Science
University of Uyo
Uyo, AK05.2019
Skills
Timeline
Team Lead, Client Coverage
Stanbic Ibtc Pension Managers
08.2025 - Current
Client Service Officer
Stanbic IBTC Pension Managers Limited
05.2022 - 07.2025
Customer Support Representative
Yellow Card Financial
12.2021 - 05.2022
Trainee
Access Bank Plc
07.2021 - 12.2021
Call Agent/Telemarketer
eCore Services LLC
07.2020 - 12.2020
Office Assistant (Estate, Works and Transport Department)
NYSC, Independent National Electoral Commission
06.2019 - 06.2020
MBA - Finance And Investment
Ahmadu Bello University
04.2001 -
Bachelor of Science - Animal Science
University of Uyo