Oten Irechukwu
University of Port Harcourt Teaching Hospital
Port Harcourt
1
Language
19
years of professional experience
To strive for excellence at all times so as to improve organizational objectives while attaining professionalism.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Proficient customer care representative delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in customer service.
Work History
Customer Service Manager/Admin. Officer
8 Years 4 Months- Handled enquiries from the public
- Established prospective clients by advertising through marketing based on the firm’s products and services.
- Managed customer relationship ie served as the first line of contact, provided service and support with answers about assigned products and services to the customers
- Worked with clients to uncover business needs and objectives, craft appropriate strategies and identified/implemented products that helped achieve client’s goals
- Proactively identified client’s needs and deepened existing relationship.
Public Relations Officer/Customer Service Cashier
6 Years 10 Months- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Forged strong media relationships to further public relations goals.
Admin/Client Services
9 Months- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
BSc - Public & Administrative Studies
GPA: 2nd Class Lower
Diploma - Public Administration DPA
GPA: Merit
National Examination Council (NECO)
First School Leaving Certificate
Skills
Office Applications
Ms-Word
Excel.
Customer service
Customer focused
Complaint resolution
Customer retention
Interests
Traveling
Reading
Sports and Meeting People of High Repute.
LANGUAGES
English, Efik & Qua
Timeline
Customer Service Manager/Admin. Officer
University of Port Harcourt Teaching Hospital
04.2018 - CurrentRead More
Public Relations Officer/Customer Service Cashier
Scanners Ultrasound Diagnostic Ltd
02.2008 - 12.2014Read More
Admin/Client Services
Marina Resort, Calabar- Subsidiary of Cross River Tourism Bureau
05.2007 - 02.2008Read More
Special Education Centre Secondary School Calabar
National Examination Council (NECO)
Read More
Institute of Public Policy & Admin, (University of Calabar)
Diploma from Public Administration DPA
Read More
University of Calabar
BSc from Public & Administrative Studies
Read More
State School II
First School Leaving Certificate
Read More
TRAININGS AND WORKSHOPS ATTENDED
Tour Guiding and customer service delivery(Cross River State Tourism Bureau)