OSSY-NZEWUIHE CYNTHIA
Enugu,Enugu
Summary
Experienced Office/ Personnel Management and Administration Professional with over 8 years experience in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Branch Administrative Manager
Retail Supermarket Nigeria Limited
Enugu, Enugu State
11.2016 - Current
- Maintenance and implementation of administrative systems, procedures and policies
- Ensure adequate frontend/checkout management for proper customer services
- Deal with and manage all staffing/operational needs of Enugu branch
- Financial budgets implementation and maintenance, inventory balancing, periodic counts and financial stock take
- Loss control systems implementation and maintenance
- Health, safety and housekeeping standards adherence
- Maintenance and implementation of HR systems, procedures and policies
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Gathered and reviewed customer feedback to improve operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
Trainee Manager
Retail Supermarkets Nigeria Limited
Enugu, Enugu State
09.2015 - 11.2016
- Received training and performed duties in assigned departments
- Trained and completed assigned trainee manuals in different departments
- Assisted and worked closely with senior managers in overall store operations
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Managed and mentored employees in assigned departments
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Learnt on the job
Reservation Officer
Hemingway's Safaris Africa
Ikeja, Lagos State
11.2011 - 09.2014
- Taking of clients/members travel requests
- Ensuring flight itinerary (arrival, departure, stop-overs, etc) correspond with hotel/ resort check-in dates
- Following up with clients/members comfort at the resorts
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Maintained awareness of types of rooms available in different resort locations.
Presiding Officer (Ad-hoc Staff)
Independent National Electoral Commission
Abonema, Rivers State
04.2011 - 05.2011
- Collection of sensitive and non-sensitive materials needed for the election process
- Ensured proper accreditation of registered voters
- Presided over election process
- Collated and recorded number of votes for individual parties
- Announce election results of the assigned polling unit
Economics Teacher(Oyigba Comm, Secondary School)
National Youth Service Corps
Ahoada, Rivers State
01.2009 - 01.2010
- Taught Economics subject at senior secondary school
- Prepared S.S.3 class for internal and external examinations (S.S.C.E, NECO and UTME)
- Planned lessons to reflect group and individual student needs with respect to Economics subject
- Set up termly assessment for different arms of senior school
- Recorded grades and developed accountability through mid-terms and termly progress monitoring
- Encouraged female students on importance of acquiring basic education and empowerment
- Adhered to rural and environmental policies for effective classroom management techniques
- Engaged in community development services and projects
Head, Marketing Team
Scitygate Real Estate Development Limited
Onitsha, Anambra
01.2008 - 01.2009
- Devised various marketing strategies which increased company sales by 70%
- Organized training for marketing department
- Prepared and compiled weekly and monthly reports
- Collaborated with team members to achieve target results
- Actively listened to customers, handled concerns quickly and escalated major issues to appropriate quarters
- Developed team communications and information for meetings
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Organized and planned marketing seminars and meetings with potential prospects
Education
MBA - Business Administration
ESUT Business School
Enugu 10.2019 - 01.2021
Proficiency in Management - Business Management
Nigeria Institute of Management
Port-Harcourt 05.2009 - 04.2010
B. Tech - Agricultural Economics
Federal University of Technology
Owerri, IMO STATE 01.2003 - 01.2008
National Examinations Council - O'Levels
Sakponba Secondary School
Edo State 05.2001 - 06.2001
Skills
Proficiency in the use of Microsoft package (Outlook, Word, Excel ,Corel Draw) and Google
Timeline
MBA - Business Administration
ESUT Business School
10.2019 - 01.2021
Branch Administrative Manager
Retail Supermarket Nigeria Limited
11.2016 - Current
Trainee Manager
Retail Supermarkets Nigeria Limited
09.2015 - 11.2016
Reservation Officer
Hemingway's Safaris Africa
11.2011 - 09.2014
Presiding Officer (Ad-hoc Staff)
Independent National Electoral Commission
04.2011 - 05.2011
Proficiency in Management - Business Management
Nigeria Institute of Management
05.2009 - 04.2010
Economics Teacher(Oyigba Comm, Secondary School)
National Youth Service Corps
01.2009 - 01.2010
Head, Marketing Team
Scitygate Real Estate Development Limited
01.2008 - 01.2009
B. Tech - Agricultural Economics
Federal University of Technology
01.2003 - 01.2008
National Examinations Council - O'Levels
Sakponba Secondary School
05.2001 - 06.2001
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