Osita Chris Udeze
Lagos
Summary
Service-oriented and self driven business analyst skilled at developing new business models, relationships and partnerships, servicing account and boosting profits. Great communicator with excellent time management skills. A Strategic and analytical ability with motivational leadership style and expertise in building new network connections, promoting products and expanding territories.
Overview
10
10
years of professional experience
Work History
Manager - Private Client Service
Stanbic IBTC
Victoria Island
08.2022 - Current
- Driving and Coordinating 100% excellent service delivery amongst PCS/HNI (Private Client Service/ High net worth individual) clients in the region.
- Implementation of information technology-based initiatives to increase turn around time and satisfaction amongst PCS/HNI (Private Client Service/ High net worth individual) clients.
- Visit to new and existing PCS clients within the region, place calls to PCS clients and key contacts in the region.
- Ensures priority treatment on processing of pension benefit applications and payment.
- Ensures that all service level agreements are strictly adhered to in all business locations.
- Assist HNI Clients to resolve e-channels related issues and encourage them to adopt e-channels.
Relationship Manager
Pension Alliance Limited(PAL Pension)
Victoria Island
01.2019 - 07.2022
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Generate new business and referral clients in partnership with financial advisor and branch team.
- Manage portfolio of 400 high net worth of (HNW) Client in with N50B in total asset.
- Utilize prospecting techniques to identify potential financial goal.
- Educate client on available technologies tools, enabling development and implementation of solutions to achieve personal financial goals.
- Utilized prospecting techniques to identify potential clients and create opportunities to sell financial services.
- Built and maintained relationship with new and existing client while providing high level of expertise.
- Communicate regularly with clients to understand needs evaluate current product use and cross well new products.
- Used effective sales strategies to convince clients to accept proposal resulting to in increase of more than N300M in New business per year.
Relationship Manager
ARM Pension
Ikoyi
05.2016 - 12.2018
- Strategized with sale team to prospect and qualify potential customers within assigned geographical territories.
- Negotiate and closed long term agreement with new client in assigned territory.
- Generate new business with marketing initiatives and strategic plan.
- Research and identified opportunities for account growth account penetration and market expansion.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
Education
MBA - Business Administration( Finance)
University of Lagos
Lagos. Nigeria10-2022
Bachelor of Science - Political Science (2nd Class Upper)
University of Nigeria
Nsukka, Nigeria08-2014
NIM - Management
Nigeria Institute of Management
NigeriaSkills
- Client relationship management
- Service delivery optimization
- Data analysis techniques
- Strategic business development
- Portfolio management
- Problem solving
- Effective communication
- Team collaboration
- Sales strategy development
- E-channel implementation
References
UPON REQUEST
Timeline
Manager - Private Client Service
Stanbic IBTC
08.2022 - Current
Relationship Manager
Pension Alliance Limited(PAL Pension)
01.2019 - 07.2022
Relationship Manager
ARM Pension
05.2016 - 12.2018
MBA - Business Administration( Finance)
University of Lagos
Bachelor of Science - Political Science (2nd Class Upper)
University of Nigeria
NIM - Management
Nigeria Institute of Management