Oshunkeye Olufunmilayo O.
Ibadan
Summary
Experienced in overseeing administrative functions and enhancing operational efficiency. Utilize project management skills to streamline processes and improve productivity. Proven track record of strong organizational skills. Effective at building relationships and leading teams. Successful team builder with exceptional communication abilities to optimize workflows and implement strategies for improved outcomes.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Senior Administrative Manager
FADTOM Nig Ltd
07.2023 - Current
- Enhanced employee morale by organizing team-building events and providing regular feedback on performance improvements.
- Mentored junior staff members in administrative best practices, contributing to overall improvement in team capabilities.
- Spearheaded initiatives aimed at reducing waste and improving efficiency throughout the organization''s operations.
- Collaborated closely with executive leadership to develop strategic plans that aligned with overall company objectives.
- Reduced operating costs through effective budget management and negotiation with vendors, leading to significant savings.
- Served as a liaison between department heads to resolve inter-departmental issues promptly for seamless collaboration across functions.
- Assisted in the development and execution of marketing campaigns that resulted in increased brand visibility and new business opportunities.
- Evaluated employee performance through regular assessments, identifying areas for improvement and providing actionable feedback for career growth.
Business Development Manager
Polaris Bank
12.2021 - 06.2023
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
Branch Service Manager
Polaris Bank
09.2018 - 11.2021
- Cross-sold products such as consumer loans by listening to customers and understanding needs and taught staff to implement similar processes in every interaction.
- Helped customers effectively navigate bank technology such as kiosks and mobile access to reduce common questions and unprofitable interactions.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Processed customers' deposits, transfers and cash withdrawals.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
Compliance Manager
Skye Bank Plc
01.2017 - 08.2018
- Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
- Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
- Streamlined compliance processes by implementing efficient monitoring systems and tools.
- Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
- Maintained effective working relationships with regulatory authorities, suppliers and customers.
Regional Control Manager
Skye Bank Plc
11.2013 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Internal Control Officer
Skye Bank Plc
02.2012 - 10.2013
- Contributed to the annual budgeting process by providing input on risk factors, control objectives, and resource requirements for internal control initiatives.
- Prepared and presented clear and concise audit reports and documentation.
- Identified potential risks and developed effective preventive strategies.
- Played a critical role in safeguarding company assets by proactively identifying potential risks and taking appropriate measures to mitigate them before they could materialize into significant losses.
- Reduced instances of fraud and error by establishing robust monitoring systems and ensuring strict adherence to company policies.
Customer Relations Manager
Skye Bank Plc
03.2009 - 01.2012
- Implemented effective communication strategies for better understanding of customer needs and expectations.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Managed customer relations on ongoing basis to maximize customer retention.
- Made customers aware of current and new programs and services.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Head, Branch Operations
Skye Bank Plc
01.2006 - 02.2009
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Bank Supervisor
Cooperative Bank PLC
12.2003 - 12.2005
- Trained employees to standards by conducting coaching sessions and evaluating comprehension.
- Improved customer satisfaction by efficiently managing and resolving customer inquiries and concerns.
- Increased sales of financial products by conducting regular staff coaching sessions on cross-selling techniques.
- Identified performance shortcomings to develop and implement process solutions and developed action plans.
- Collaborated with senior management to develop strategic plans for improving branch performance and meeting targets.
Account Officer
Office of the Executive Governor
01.2002 - 11.2003
- Managed accounts payable and receivable, ensuring prompt payment and accurate recordkeeping.
- Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
- Responded to requests for information and resolved issues quickly.
- Effectively communicated complex financial information to non-financial personnel within the organization, fostering improved understanding of key performance indicators and overall company health.
Education
Certificate - Basics of Digital Marketing
Cambridge International Qualifications
United Kingdom 04.2001 -
Certificate - Essentials of Data Visualization
Acacia University
04.2001 -
Certificate - Certificate of Membership
Institute of Chartered Economist of Nigeria
Nigeria 04.2001 -
MBA - Marketing
Ladoke Akintola University of Technology
Ogbomoso, Oyo State, Nigeria 04.2001 -
Post Graduate Diploma - Business Administration
Ambrose Alli University, Ekpoma
Edo State 04.2001 -
Certificate - Certificate of National Service
National Youth Service Corps
Nigeria 04.2001 -
Diploma - Computer Studies
KDI Computers
Abeokuta, Ogun State, Nigeria 04.2001 -
Higher National Diploma - Accountancy
The Polytechnic Ibadan
Ibadan, Oyo State, Nigeria 04.2001 -
Ordinary National Diploma - Accountancy
Osun State Polytechnic, Iree
Osun State 04.2001 -
Skills
Document management
Timeline
Senior Administrative Manager
FADTOM Nig Ltd
07.2023 - Current
Business Development Manager
Polaris Bank
12.2021 - 06.2023
Branch Service Manager
Polaris Bank
09.2018 - 11.2021
Compliance Manager
Skye Bank Plc
01.2017 - 08.2018
Regional Control Manager
Skye Bank Plc
11.2013 - 12.2016
Internal Control Officer
Skye Bank Plc
02.2012 - 10.2013
Customer Relations Manager
Skye Bank Plc
03.2009 - 01.2012
Head, Branch Operations
Skye Bank Plc
01.2006 - 02.2009
Bank Supervisor
Cooperative Bank PLC
12.2003 - 12.2005
Account Officer
Office of the Executive Governor
01.2002 - 11.2003
Certificate - Basics of Digital Marketing
Cambridge International Qualifications
04.2001 -
Certificate - Essentials of Data Visualization
Acacia University
04.2001 -
Certificate - Certificate of Membership
Institute of Chartered Economist of Nigeria
04.2001 -
MBA - Marketing
Ladoke Akintola University of Technology
04.2001 -
Post Graduate Diploma - Business Administration
Ambrose Alli University, Ekpoma
04.2001 -
Certificate - Certificate of National Service
National Youth Service Corps
04.2001 -
Diploma - Computer Studies
KDI Computers
04.2001 -
Higher National Diploma - Accountancy
The Polytechnic Ibadan
04.2001 -
Ordinary National Diploma - Accountancy
Osun State Polytechnic, Iree
04.2001 -
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