Oshogwe Paul
Hotel Reception
Owerri ,Imo State
Summary
Highly energetic hotel manager with more than 2 years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients.
Detail-oriented professional with bilingual abilities and is experience in both sales and marketing. Well-educated and self-assured with superior communication skills. Over2 years as manager for five-star resort.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Guest-oriented hotel manager offering more than 2 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
One year of post secondary education
Work History
Hotel Manager
Transtell
Owerri , Imo State
12.2017 - 09.2019
- Promoted hotel brand by incorporating new social media marketing program, resulting in Number% increase in new business.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
- Established internal databases and record management systems to enhance accuracy and integrity of documentation and data.
- Provided services efficiently and with high level of accuracy.
- Received and processed stock into inventory management system.
- Handled Number calls per day to address customer inquiries and concerns.
- Provided exceptional service and assistance to guests upon check-in.
Hotel Receptionist
Great Wood Hotel
Owerri , Imo State
09.2015 - 10.2017
- Answered phone within Number minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Informed guests of hotel security features and offered details regarding fire and emergency procedures.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Certified Computer Certification - Web Management
Swintec Computer Institute
Owerri Imo State 12.2019 - 11.2020
High School Certificate - Art/commercial
Christ The King School
Edo State 09.2009 - 05.2015
Skills
- Guest accommodations
Timeline
Certified Computer Certification - Web Management
Swintec Computer Institute
12.2019 - 11.2020
Hotel Manager
Transtell
12.2017 - 09.2019
Hotel Receptionist
Great Wood Hotel
09.2015 - 10.2017
High School Certificate - Art/commercial
Christ The King School
09.2009 - 05.2015
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