Osborne Deku
GREATER ACCRA
Summary
Hardware & Software troubleshooting Capable IT Support Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to investigate and troubleshoot problems successfully
System service management – best practice Windows & Linux Environments Active Directory Virtualization Technologies (VMware, Microsoft Hyper-V) Antivirus Systems (TrendMicro OfficeScan, ESET Endpoint Protection).
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Technician
DELECTIS GH
GREATER ACCRA
06.2019 - Current
- Researched and explored new equipment and techniques to improve processes.
- Implemented security fixes, operating system patches and antivirus software.
- Configured servers, routers and switches to prepare for deployment throughout organization.
- Resolved and maintained workstation issues related to upgrades, software and hardware failures.
- Troubleshot and replaced hardware components, hard drives, memory and network cards.
- Upgraded laptops/desktops, improving speed and performance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Installed, configured and set up PCs in stores for optimal operation and reporting.
- Supported employees with advanced troubleshooting on helpdesk tickets.
IT Support Engineer
GDS Africa
GREATER ACCRA
12.2025 - 05.2026
- Monitored system performance and resolved technical issues promptly.
- Managed user accounts and permissions across multiple platforms.
- Installed and configured server hardware and software systems.
- Collaborated with IT teams to streamline server operations efficiently.
- Deployed virtual machines using VMware vSphere technology.
- Provided technical support for end-users related to server systems.
- Installed, configured, and maintained server hardware and software.
- Configured user accounts, permissions, and access rights.
- Implemented virus protection measures on servers.
- Executed regular maintenance activities on servers including defragmentation, disk cleanup.
- Evaluated system logs regularly to detect any suspicious activity or errors that require attention.
- Monitored system upgrades, patches and new configurations.
- Researched, recommended, configured, and supported hardware and software for multiple departments.
- Managed employee access, security roles and permissions.
- Supported various operating systems and server technologies.
- Created accounts and configured hardware to support onboarding process for new hires.
Trainer
JAMS Information Systems
09.2025 - 02.2026
- Coordinated scheduling of training sessions for multiple departments effectively.
- Enhanced onboarding processes to streamline new users.
- Adapted teaching methods according to the needs of individual learners or groups.
- Documented all training activities including attendance records, feedback forms, surveys.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Auditor
Ministry of Health
07.2025 - 09.2025
- Supported team in preparing audit reports and documentation.
- Maintained accurate records of audit findings and recommendations.
- Assessed compliance with applicable laws, regulations, policies and procedures related to information technology operations.
- Participated in meetings with senior management team members in order discuss overall objectives relating to IT audits.
- Provided technical advice on best practices for maintaining secure IT systems as well as strategies for mitigating risks associated with them.
- Conducted interviews with personnel responsible for managing computer equipment and systems in order to assess overall knowledge level.
- Analyzed system security controls and risk management processes to identify potential vulnerabilities.
Computing Tutor
True Love School
Greater Accra
11.2023 - 05.2025
- Evaluated student progress through regular assessments and provided constructive feedback.
- Collaborated with teachers to align tutoring strategies with classroom objectives and curriculum.
- Organized group tutoring sessions to promote peer learning and support among students.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Developed lesson plans tailored to the needs of each student.
- Prepared and administered tests to assess student understanding of course material.
- Integrated technology into tutoring sessions to enhance learning experiences.
- Integrated technology into lessons when appropriate.
IT Support Technician
DALEX FINANCE & LEASING
GREATER ACCRA
12.2020 - 03.2022
- Carry out troubleshooting, installations,and servicing on-site
- Provide level 1 support to workers at the office.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Configured new employee work stations consisting of hardware, software and peripheral devices.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
- Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Implemented system security and data assurance software.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
- Installed and configured computer systems for new employees.
- Diagnosed hardware and software issues for diverse financial systems.
- Provided technical support to clients via phone and email communications.
- Conducted training sessions on software applications for staff members.
- Collaborated with IT team to implement system upgrades and patches.
- Managed ticketing system to prioritize and resolve support requests efficiently.
- Documented technical procedures and user guides for reference purposes.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
Central Regional IT Officer
Ghana Statistical Service, Greater
06.2021 - 07.2021
- As a Regional IT, I primarily oversaw, maintained and resolved technical issues concerning field staff accounts or software infrastructure
- Oversaw strategic business decision-making to develop, enhance and enforce business mission.
- I also supported tablet software integration by diagnosing and troubleshooting common problems.
Deputy Provisioning Officer
Ghana Statistical Service
Accra
04.2021 - 05.2021
- I provided day to day statistics on the job done.
- Created, organized and maintained files, case notes and electronic databases.
IT Support Technician
Rahma Company Ltd,
Accra
05.2020 - 12.2020
- Provided technical support to field workers in times of registration and during the 2020 general elections
- Provisioning of registration Kits and Biometric Voter Devices (BVD's)
- Repairs and servicing of all devices in Voter registration Kits and Biometric
- Voter Devices (BVD's)
- Performed backup's on behalf of Electoral Commission
- Assist with taking of inventory.
IT Support Technician
Ghana Immigration Service, GIS
09.2019 - 03.2020
- Ghana - Carry out troubleshooting on e-Immigration project on-site (KIA)
- Provide level 1 support to immigration officers and e-Immigration application
- Ghana Statistical Service 1 year 9 months
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Information Technology Technical Support
Greater Accra
09.2018 - 05.2019
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
Information Technology Technical Support
Greater Accra
09.2017 - 08.2018
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Monitored IT use to maintain compliance with established processes, policies and guidelines.
- Conducted hands-on technology training programs to assist use of newly implemented hardware and software.
- Assisted customers with various types of technical issues via email, live chat and telephone.
Education
Bsc. - Information Technology
Accra Institute of Technology
09-2023
Advanced Professional Diploma
IPMC
02-2016
Business Management
St. Margaret Mary Senior High School
05-2012
Skills
- Top Skills
- Provisioning
- Remote Troubleshooting
- Reporting & Analysis
- System maintenance and repair
- Issue resolution
- Repair skills
- Technical support background
- Computer maintenance
- Software upgrades
- Hardware configuration
- Equipment repair
- Technical Troubleshooting
- Application installations
Certification
Microsoft Azure Administrator (AZ-104)
Refrees
Mr. Francis Roosevelt Attah-Antwi
Supervisor Delectis-Ghana
Tel: 024-324-8311
Mr. Albert Frimpong Ampofu
Head of Network Infrastructure
Ghana Statistical Service
Tel: 024-382-4742
Timeline
IT Support Engineer
GDS Africa
12.2025 - 05.2026
Trainer
JAMS Information Systems
09.2025 - 02.2026
Auditor
Ministry of Health
07.2025 - 09.2025
Computing Tutor
True Love School
11.2023 - 05.2025
Central Regional IT Officer
Ghana Statistical Service, Greater
06.2021 - 07.2021
Deputy Provisioning Officer
Ghana Statistical Service
04.2021 - 05.2021
IT Support Technician
DALEX FINANCE & LEASING
12.2020 - 03.2022
IT Support Technician
Rahma Company Ltd,
05.2020 - 12.2020
IT Support Technician
Ghana Immigration Service, GIS
09.2019 - 03.2020
IT Technician
DELECTIS GH
06.2019 - Current
Information Technology Technical Support
Greater Accra
09.2018 - 05.2019
Information Technology Technical Support
Greater Accra
09.2017 - 08.2018
Bsc. - Information Technology
Accra Institute of Technology
Advanced Professional Diploma
IPMC
Business Management
St. Margaret Mary Senior High School