OSALUMHEN SATURDAY IHENSEKHIEN
LAGOS
Summary
Supported administrative functions with a focus on organization and efficiency. Assisted in the development of an innovative auto body shop and automated tyre service. Contributed to the implementation of an automated vehicle inspection template for Paycom Nigeria Limited. Aided in deploying over 300 POS terminals to merchants during secondment to O'Wallet.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Merchant Onboarding Staff
Paycom Nigeria Limited
03.2021 - 2024
- Executed merchant onboarding initiatives to enhance transaction efficiency with Opay POS terminals.
- Executed merchant onboarding processes to enhance utilization of Opay Wallet in Opay business applications.
- Facilitated installation of Opay POS terminals to streamline payment processes for merchants.
- Facilitated effective use of POS terminals to enhance transaction generation and operational efficiency.
- Conducted regular visitation and meetings with merchants to strengthen partnerships and address concerns.
- Addressed and rectified operational challenges with POS terminals to enhance transaction efficiency.
- Managed service offerings at Many Wheels Services Limited to enhance customer satisfaction and operational efficiency.
Collection Officer
Paycom Nigeria Limited
07.2020 - 2021
- Designed and implemented an organized framework for collection officers to optimize collection processes.
- Facilitated debt recovery efforts to enhance cash flow and maintain financial stability.
- Analyzed loan applicant financial profiles to facilitate informed lending decisions.
- Facilitated communication with clients through phone calls to address inquiries and complaints.
- Evaluated loan collection procedures to pinpoint inefficiencies and established improved processes to optimize collections.
- Analyzed loan collection processes to enhance efficiency and reduce default rates.
- Negotiated payment terms to optimize cash flow and followed up on scheduled payment dates for timely transactions.
- Oversaw cash loan operations to enhance customer satisfaction and streamline processes. Coordinated with team members to improve service delivery and operational efficiency. Developed strategies to address client needs and optimize loan processing.
Car Inspection Manager
Paycom Nigeria Limited
01.2020 - 2021
- Facilitated efficient office administration to support departmental functions.
- Managed vehicle condition inspections and delegated tasks to assess vehicle quality before finalizing loan approvals.
- Created a standardized vehicle inspection template to ensure compliance with company procedures and legal regulations.
- Evaluated vehicle conditions to confirm adherence to established program standards and identify any necessary repairs.
- Developed and implemented strategies to enhance departmental conditions and operational efficiency.
- Supported human resources in executing recruitment and hiring procedures to ensure compliance with organizational standards.
- Implemented training programs for all department employees to ensure compliance with company policies and procedures.
- Directed product development and operational strategies for O'Credit, enhancing auto financing services in Nigeria.
Key Accounts Manager
Fairmoney Fintech Company
01.2024 - Current
- Executed merchant onboarding processes to enhance utilization of Fairmoney Wallet in business applications.
- Facilitated effective use of POS terminals to enhance transaction generation and operational efficiency.
- Addressed and resolved technical challenges with POS terminals to enhance merchant and agent operations.
- Led weekly meetings with merchants and cross-functional teams to align on project objectives and resolve issues. Fostered collaboration among team members to drive project success and enhance operational efficiency. Championed initiatives that improved merchant relationships and team dynamics.
Sector Sales Assistant
Paycom Nigeria Limited
10.2021 - 01.2024
- Streamlined merchant onboarding processes to enhance Opay POS terminal utilization.
- Streamlined merchant onboarding to enhance user experience with OPay wallet on OPay business applications.
- Facilitated installation of Opay POS terminals to streamline payment processes for merchants.
- Facilitated effective use of POS terminals to enhance transaction generation and operational efficiency.
- Coordinated efforts to achieve deployment of 20 POS terminals, supporting operational needs.
- Conducted regular visitation and meetings with merchants to strengthen partnerships and address concerns.
- Addressed and rectified operational challenges with POS terminals to enhance transaction efficiency.
- Facilitated installation of 300 POS terminals to enhance transaction capabilities and support revenue generation.
General Manager
Autofit Maintenance Centre Limited
01.2017 - 01.2020
- Managed general office administration functions to support team productivity.
- Developed and implemented full-service automated car body shop to streamline repair processes.
- Led initiatives to launch Dunlop Express Zone, aimed at improving customer access to tyre express solutions.
- Formulated and implemented policies to support operational efficiency and governance.
- Conducted thorough evaluations of client vehicles to ensure optimal preparation for spraying.
- Managed invoicing of job cards and payment receipts to maintain accurate financial records for clients.
- Performed comprehensive evaluations of vehicles following oven baked spraying to maintain product integrity.
- Coordinated logistics for vehicle delivery to clients, enhancing operational efficiency and customer experience.
General Manager
Nora Foods Nig/Ghana. Ltd
01.2009 - 01.2015
- Managed general office administration functions to support organizational efficiency.
- Managed wages and salaries administration processes to maintain compliance with organizational policies.
- Championed employee welfare programs to cultivate a positive organizational culture. Oversaw initiatives aimed at improving employee satisfaction and retention. Collaborated with management to align welfare strategies with business objectives.
- Managed employee relations processes to foster a positive organizational culture and resolve conflicts.
- Designed and implemented training programs aimed at fostering professional growth and organizational effectiveness.
- Formulated and implemented policies to support strategic objectives and operational efficiency.
- Performed in-depth market research to inform strategic marketing initiatives.
- Executed payment collection and order processing to enhance cash flow.
- Executed product redistribution strategies to enhance market reach and customer accessibility.
- Strategically enhanced brand visibility to establish products as market leaders.
- Analyzed competitor actions to devise effective counter-strategies.
- Executed opening of letters of credit to streamline importation processes and ensure compliance with regulations.
- Performed assessments of branch offices to maintain compliance with established operational standards.
Administrative Manager
Giaumen Estate & Investment Ltd.
01.2004 - 01.2009
- Oversaw general office administration functions to enhance team productivity.
- Managed wage and salary administration processes to guarantee precise compensation.
- Supported employee welfare programs to foster a positive workplace environment. Assisted in implementing initiatives that enhanced employee satisfaction and retention. Worked with leadership to connect welfare strategies with business goals.
- Oversaw employee relations processes to cultivate a positive organizational culture.
- Developed and executed training programs to enhance professional growth and improve organizational effectiveness.
- Developed and enhanced policies to ensure compliance with regulatory standards and industry best practices.
- Streamlined recruitment processes to strengthen team capabilities.
- Evaluated trends in permanent recruitment and salary structures to guide strategic management decisions.
Vice Principal (Academics)
Ewatto Grammar School, Ewatto, Edo State
01.2003 - 01.2004
- Evaluated and updated staff salary schedule to ensure precise and fair compensation practices.
- Coordinated creation and management of academic calendar, optimizing scheduling for faculty and students.
- Supervised operational activities and administrative tasks to support educational objectives within institution.
- Streamlined communication channels and coordinated activities among academic board members to foster effective governance.
Administrative Manager
Notre Dame Group of Companies, Benin City, Edo State
01.2000 - 01.2003
- Oversaw daily office administration tasks to ensure operational efficiency.
- Advocated for employee welfare initiatives to enhance workplace morale.
- Facilitated employee relations initiatives to enhance workplace communication and collaboration.
- Facilitated training and development initiatives to enhance employee skills and performance.
- Led policy development initiatives, ensuring alignment with organizational goals.
- Assisted in identifying and attracting qualified candidates for various positions. Supported hiring managers in the interview process to select the best talent. Coordinated recruitment events to promote job openings and engage potential applicants.
Principal Personnel Officer
Ministry of Education, Afuze, Benin City, Edo State (Institute of Physical and Health Education)
01.1992 - 01.1996
- Executed comprehensive administrative functions to enhance operational efficiency.
- Supported staff by organizing wellness programs and activities to enhance morale and engagement. Facilitated communication between employees and management to address welfare concerns. Assisted in the implementation of initiatives aimed at improving workplace satisfaction.
- Developed and organized academic calendar to streamline scheduling processes.
- Assisted academic board in scheduling meetings and organizing agendas. Supported documentation processes by preparing meeting minutes and distributing materials. Coordinated communication between board members and administrative staff.
- Assisted management committee in organizing meetings and preparing agendas. Supported board members with documentation and communication needs. Coordinated logistics for committee events and activities.
- Advocated for student welfare initiatives to enhance overall campus well-being.
Education
Bachelor of Arts - History
University of Benin
Benin City, Edo State01.1990
Wasclo level - undefined
Adob College
Benin City, Edo State01.1984
Skills
- Utilized strong communication abilities to convey information clearly and effectively
- Designed and implemented creative strategies to elevate service quality and customer satisfaction
- Leveraged strong negotiation skills to facilitate agreements and resolve conflicts
- Cultivated positive customer interactions to foster loyalty and retention Guided team efforts in improving service delivery through effective communication Championed initiatives to enhance customer engagement and satisfaction
- Utilized computer knowledge to enhance operational efficiency and support team objectives
Certification
Associate member, NIPM (Nigeria Institute of Personnel Management and ASCON (Administrative Staff College of Nigeria)
References
Available on request
HOBBIES AND INTERESTS
Music, church administration, travelling.
Timeline
Key Accounts Manager
Fairmoney Fintech Company
01.2024 - Current
Sector Sales Assistant
Paycom Nigeria Limited
10.2021 - 01.2024
Merchant Onboarding Staff
Paycom Nigeria Limited
03.2021 - 2024
Collection Officer
Paycom Nigeria Limited
07.2020 - 2021
Car Inspection Manager
Paycom Nigeria Limited
01.2020 - 2021
General Manager
Autofit Maintenance Centre Limited
01.2017 - 01.2020
General Manager
Nora Foods Nig/Ghana. Ltd
01.2009 - 01.2015
Administrative Manager
Giaumen Estate & Investment Ltd.
01.2004 - 01.2009
Vice Principal (Academics)
Ewatto Grammar School, Ewatto, Edo State
01.2003 - 01.2004
Administrative Manager
Notre Dame Group of Companies, Benin City, Edo State
01.2000 - 01.2003
Principal Personnel Officer
Ministry of Education, Afuze, Benin City, Edo State (Institute of Physical and Health Education)
01.1992 - 01.1996
Bachelor of Arts - History
University of Benin
Wasclo level - undefined
Adob College