Osagie Winifred Omosede
Ikeja
Summary
Driven by a results-focused approach, I leveraged my problem-solving abilities and customer service skills at Cameo Pharmacy to enhance customer satisfaction and loyalty. My tenure as a Sales Manager at Topcio Cosmetics saw a significant increase in sales revenue through strategic leadership and client relationship building. With a blend of critical thinking and computer proficiency, I consistently exceeded targets and fostered team development.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Cameo Pharmacy
09.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Sales Manager
Topcio Cosmetics
06.2020 - 06.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Consistently met / exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Financial Advisor
First Bank of Nigeria Insurance
10.2017 - 03.2020
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Collaborated with team members to streamline processes and improve overall client experience.
- Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Monitored economic conditions regularly, adjusting financial plans as necessary for optimal results in various market environments.
Education
B.tech - Petrochemical Technology
University of Port Harcourt
Port Harcourt, RIvers State Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Administrative Support
- Team Development
Timeline
Customer Service Representative
Cameo Pharmacy
09.2022 - 12.2023
Sales Manager
Topcio Cosmetics
06.2020 - 06.2022
Financial Advisor
First Bank of Nigeria Insurance
10.2017 - 03.2020
B.tech - Petrochemical Technology
University of Port Harcourt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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