Orukpe Emily
Marketing
Abuja ,Abuja
Summary
Dynamic marketer and customer service specialist with a proven track record at Skyline International Tourism and Hospitality Ltd. Excelled in building customer relationships and resolving technical issues, enhancing satisfaction levels. Skilled in communications management and proficient in software, I contributed to product improvements and efficient debt recovery strategies, showcasing a blend of hard and soft skills.
Overview
2025
2025
years of professional experience
Work History
Marketer
Rainbow Interiors
Call Agent
Skyline International Tourism and Hospitality Ltd
05.2024 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Identified recurring issues or trends in customer complaints, leading to improvements in products or services as a result.
- Established reputation for patience and empathy, even during challenging customer interactions.
- Maintained up-to-date knowledge of products and services, which facilitated accurate and helpful customer interactions.
- Assisted in developing customer feedback system that led to improved service offerings.
- Solved technical issues for customers, enhancing their overall satisfaction with company services.
Bursar Office Assistant
Kingdom Heritage Model School
01.2020 - 01.2022
- Created detailed reports on outstanding balances for management review, supporting informed decision-making around debt recovery strategies.
- Trained new staff members on office protocols and procedures, promoting a cohesive team environment within the Bursar''s Office.
- Served as a key contact for third-party billing agencies, providing accurate account information to ensure prompt payment processing.
- Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
Education
HND - Marketing
Federal Polytechnic Auchi
Auchi , Edo State.01.2023
Skills
Proficient in Software
Timeline
Call Agent
Skyline International Tourism and Hospitality Ltd
05.2024 - Current
Bursar Office Assistant
Kingdom Heritage Model School
01.2020 - 01.2022
Marketer
Rainbow Interiors
HND - Marketing
Federal Polytechnic Auchi
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