ORJIAKO CHINENYE LORETTA
Summary
Dedicated professional with extensive leadership and team management experience in person-centred care. Expertise in medication administration, record-keeping, safeguarding, and risk assessment. Proven track record in dementia and end-of-life care, complemented by strong communication and interpersonal skills. Committed to enhancing care quality and fostering professional growth within the healthcare sector.
Overview
1
1
Certification
24
24
years of professional experience
Work history
Senior Carer
Nwando Domiciliary Care Agency
2022.08 - 2026.07
- Leading and supervising a team of carers to ensure high-quality care delivery.
- Providing person-centered care, ensuring residents’ dignity, comfort, and well-being.
- Assisting residents with daily activities such as personal hygiene, dressing, mobility, and meals.
- Administering medication in accordance with care plans and maintaining accurate records.
- Developing, reviewing, and updating individualized care plans based on resident’s needs.
- Conducting risk assessments and ensuring a safe environment for residents and staff.
- Supporting individuals with dementia, disabilities, or end-of-life care needs.
- Communicating effectively with residents, families, and healthcare professionals.
- Monitoring and reporting any changes in residents’ health or behaviour to senior management.
- Ensuring compliance with safeguarding policies and health & safety regulations.
- Providing emotional support to residents and their families during challenging times.
- Training, mentoring, and supervising junior carers to enhance care standards.
- Handling incidents, emergencies, and concerns in a professional and timely manner.
Corporate Social Responsibility Officer
Corporate Social Responsibility Department
2013.03 - 2016.01
- Reached out to the public via PR and marketing to deliver the message of the company’s commitment to social responsibility.
- Used internal communication to reinforce the company’s social responsibility policies.
- Liaised with associations/foundations/NGOs.
- Provided meeting support and managed follow up tasks pending major meetings and events.
- Performed research via phone, web and other resources, including landscape analysis and nonprofit organization vetting.
- Assisted the company in developing, managing and altering social responsibility policies.
- Special/Volunteer Assignment
Customer Care Representative: Team Coordinator
Corporate Customer Care Unit
2011.10 - 2013.03
- Attended to corporate individuals and corporate organizations in resolving their issues.
- Coordinated my team and assisted the staff in meeting the set targets.
- Set targets for team members.
- Liaised with Technical department and resolution unit to speedily resolve issues affecting High Networth customers lines.
Back Office Executive (Business Analyst)
Gloworld Coordination Management Unit
2009.01 - 2011.10
- Acted as an interface between the back office and Gloworld nationwide to ensure sales targets are met.
- Developed tactics to reduce customer waiting time and turnaround time for customers request processing.
- Assigned Special/vanity numbers using Number Management System (NMS) application.
- Managing a special help desk/call centre to serve the Gloworlds.
Customer Care Representative
Prepaid Call Centre, Globacom Nigeria Limited
2005.06 - 2009.01
- Promptly answer customer queries on phone and take customer complaints and satisfy them.
- Provide up to date, accurate and appropriate information for customers.
- Update each interaction on CRM Systems for building relationship with clients and providing a link for the next interaction.
- Educate customers and promote new products, packages and value-added services.
- Optimize utilization of CRM systems / tools.
- Project a sophisticated image of GLOBACOM to subscribers.
- Provide customer feedback to management for improvement.
Front Desk Executive
Office of the Chairman Gombe State Water Corporation, Gombe State, Nigeria. (NYSC)
Gombe State
2003.01 - 2004.01
- Receiving/Attending to Clients/Company’s visitors.
- In Charge of operational materials and always ensuring their availability.
- In charge of storage and documentation.
- Managing correspondences, both physical and online.
- All other duties that maybe assigned from time to time by the Chairman.
Education
M.Sc. - Industrial Relations & Personal Management (IRPM)
University of Lagos
NigeriaB.Sc. - Sociology (Second Class Upper)
Enugu State University of Science & Technology
Enugu State, NigeriaSenior School Certificate - SSCE
St John of God Secondary School
Awka, Anambra State, NigeriaSkills
- Strong leadership and team management
- Person-centered care approach
- Medication administration and record-keeping
- Safeguarding and risk assessment
- Experience with dementia and end-of-life care
- Excellent communication and interpersonal skills
- Training and mentoring junior carers
- Ability to remain calm under pressure
Certification
- NVQ Health and Social care Level 3 - June 2025 - June 2026
- HSE training -2018
- Microsoft Dynamics 365 for Finance and HR Operations – 2018
- CIPM –Associate Chartered Institute and Personnel Management (ACIPM) 2018
Training
Business processes and business management- august 2017
Resolution handling training, Team Building and bonding training - Jan2016
- Data Collation and Analysis - Feb 2013
- Understanding Personnel development April 2011
- Corporate Call Centre Handling Processes Training - Feb 2011
- Gloworld Business Processes Training - 1&2 Jan 2007
- Introduction to GSM Basics, Customer Centric Staff - June 2005
- Globomobile Products and Services Training - Jan 2005
Timeline
Senior Carer
Nwando Domiciliary Care Agency
2022.08 - 2026.07
Corporate Social Responsibility Officer
Corporate Social Responsibility Department
2013.03 - 2016.01
Customer Care Representative: Team Coordinator
Corporate Customer Care Unit
2011.10 - 2013.03
Back Office Executive (Business Analyst)
Gloworld Coordination Management Unit
2009.01 - 2011.10
Customer Care Representative
Prepaid Call Centre, Globacom Nigeria Limited
2005.06 - 2009.01
Front Desk Executive
Office of the Chairman Gombe State Water Corporation, Gombe State, Nigeria. (NYSC)
2003.01 - 2004.01
Senior School Certificate - SSCE
St John of God Secondary School
B.Sc. - Sociology (Second Class Upper)
Enugu State University of Science & Technology
M.Sc. - Industrial Relations & Personal Management (IRPM)
University of Lagos