ORITSEWEYINMI ANTHONETTE TOKI
Benin
Summary
Administrative professional combining experience in customer service, data entry, and operational management. Expertise in maintaining accurate financial and inventory records while enhancing customer interactions through effective complaint resolution. Strong capability in training staff and optimizing workflows to drive organizational success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Manager
MAT-ICE
Benin
01.2024 - Current
- Compiled monthly staff salary, tax, and pension reports, ensuring compliance with regulations.
- Balanced daily financial records, ensuring accuracy and identifying shortages.
- Monitored item usage, identifying and addressing instances of wastage to optimize inventory management.
- Managed daily inventory records for items entering and exiting the company.
- Scheduled and planned major events, contributing to sales growth initiatives for the company.
- Conducted training sessions for new staff to enhance their role performance.
- Utilized emails to remind top management and send daily operational reports.
Supervisor
MAT-ICE
Benin
02.2022 - 12.2023
- Oversaw daily operations, streamlining workflows to enhance staff productivity.
- Monitored employee performance, implementing structured processes to optimize output.
- Resolved customer complaints effectively, improving satisfaction with resolution systems.
- Maintained accurate financial and inventory records, leveraging digital tools for efficiency.
Account Officer
Airnext Microfinance Investment
Benin
12.2020 - 12.2021
- Managed client accounts through timely updates of CRM databases, ensuring accuracy of contract changes and financial records.
- Supported collection efforts by documenting customer financial statuses, facilitating effective follow-ups and resolution of outstanding accounts.
- Addressed customer inquiries and complaints, enhancing compliance with company procedures and improving client satisfaction.
- Performed administrative functions including data entry, record maintenance, and account reconciliation.
Teller
Access Bank PLC
Asaba
07.2019 - 01.2020
- Balanced cash drawers, ensuring accuracy and accountability for all financial transactions.
- Processed customer requests promptly, delivering exceptional service and support.
- Responded to customer inquiries professionally, providing accurate and timely information to enhance customer satisfaction.
- Entered and verified transaction data in banking systems, supporting fraud detection and prevention efforts.
Sales Associate
Loju Farms
Sapele
04.2016 - 06.2019
- Engaged with customers to identify needs, providing tailored solutions that enhanced satisfaction.
- Operated POS systems to process transactions with accuracy, ensuring smooth customer experiences.
- Documented customer interactions and maintained sales records, supporting data integrity for performance analysis.
- Trained new employees on company policies and CRM systems for optimal performance.
Research/Extension Agent (NYSC)
Ministry of Agriculture
Akure
11.2014 - 10.2015
- Advised farmers on financial planning and agricultural practices, resulting in increased productivity.
- Conducted field visits to gather data, informing research reports for community stakeholders.
- Analyzed data to assess community program needs and inform decision-making.
- Collaborated with colleagues to complete extension projects, enhancing community engagement and resource dissemination.
Education
Bachelor of Science (B.Sc.) - Agricultural Economics and Extension Services
Benson Idahosa University
Benin, Edo08-2014
Skills
- Office management
- CRM management
- Client communication skills
- Virtual assistance
- Data entry and accuracy
- Microsoft Office Suite proficiency
- Internet research and online tools
- Time management and task prioritization
- Conflict resolution and problem-solving
- Detail-oriented collaboration
- Remote work tools expertise
- Relationship management
Certification
- CPM UK & IPHM Accredited Certificate in Health and Social Care
- Certificate in Health, Safety and Environment (HSE 1 & 2)
- Certificate in Microsoft Office & Internet Proficiency
References
Available upon request
Languages
English, Advanced
Languages
English
Native
Native
Timeline
Administrative Manager
MAT-ICE
01.2024 - Current
Supervisor
MAT-ICE
02.2022 - 12.2023
Account Officer
Airnext Microfinance Investment
12.2020 - 12.2021
Teller
Access Bank PLC
07.2019 - 01.2020
Sales Associate
Loju Farms
04.2016 - 06.2019
Research/Extension Agent (NYSC)
Ministry of Agriculture
11.2014 - 10.2015
Bachelor of Science (B.Sc.) - Agricultural Economics and Extension Services
Benson Idahosa University