Oritsegbubemi Peace Odeyemi
Summary
Motivated and passionate with 7 years of work experience in Customer Service and thrives in fast-paced environments. Works independently, with minimal supervision and pitch in to complete tasks. Demonstrating consistently strong work ethic and adherence to company policy and procedures, with a compassionate approach to cultivating trust. Focused on providing optimal support to clients.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
8
8
Certificates
1
1
Language
Work History
Customer Experience Specialist
Bundle Wallet Technology Ltd
Lagos, Nigeria
01.2022 - Current
- Utilize online chat and email platforms to deliver outstanding customer service.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained key performance indicators and acceptable performance levels to support assigned customer base.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Increased efficiency and team productivity by promoting operational best practices.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Customer Service Representative
Zenith Bank Plc
Lagos, Nigeria
03.2014 - 12.2021
- Assist customers with routine account-related requests such as: funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Cross-sell bank products and services based on customer needs in accordance with the banks' program standards
- Assist the operations processing by verifying the accuracy of document images
- Assist the operations processing by verifying the accuracy of document images.
Business Development Executive/ Personal Assistant
Layo-Jat Nigeria Limited
Lagos, Nigeria
11.2012 - 11.2013
- Completed and submitted monthly and yearly reports to support executive decision making.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Collaborated with sales and marketing departments to support project rollout.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Education
Bachelor of Science (BSc) - Chemistry
University of Agriculture
Makurdi, Benue State 09.2006 - 12.2010
Skills
Complaint resolution
Record keeping strengths
Service standard compliance
Progress documentation
Verbal and written communication skills
Adaptability, Flexible schedule and availability
Report preparation
Training development aptitude
Empathy
Persuasive speaking
Frontline ownership
Certification
Life Support - Florence Academy
Timeline
Customer Service 2.0: Learn Digital Customer Service – Udemy
04-2022
Customer Experience Specialist
Bundle Wallet Technology Ltd
01.2022 - Current
Zendesk Certification – Udemy
11-2021
Customer Service Representative
Zenith Bank Plc
03.2014 - 12.2021
Business Development Executive/ Personal Assistant
Layo-Jat Nigeria Limited
11.2012 - 11.2013
Bachelor of Science (BSc) - Chemistry
University of Agriculture
09.2006 - 12.2010