Summary
Overview
Work History
Education
Skills
Interests
Timeline
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ORIE HENRI UGOCHUKWU

New Haven, Enugu,Enugu

Summary

Profile Summary: A graduate of Food Science and Technology seeking to establish myself in a challenging position in a renowned Organization where my skills can be harnessed by deploying strong analytical skills problem solving and people management skills effectively utilizing them to find practical and innovative solution toward achieving corporate goals and objectives. Administrative Competencies & Lead Skills: Creative and an analytical thinker, with a strong affinity for solutions and a determination and willingness to adapt to new responsibilities Result oriented, with excellent communication, negotiation and interpersonal skills Strong team player, with great capacity to handle pressure sensibly and maintain poise in the face of demanding situations while keeping focus on arching the desired result Proficient in the use of Microsoft word

Overview

10
10
years of post-secondary education
7
7
years of professional experience

Work History

Customer Care Representative

Kavon
Enugu, Enugu
12.2018 - Current
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely solutions
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved long-term business objectives by analyzing customer feedback for process improvements.

Ad Hoc Staff

Independent National Electoral Commission
Enugu, Enugu
02.2019 - 03.2019
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Undergraduate Intern

NATIONAL AGENCY FOR FOOD AND DRUG ADMINSTRATION (NAFDAC), LAGOS STATE
Oshodi, Lagos
11.2017 - 04.2018
  • Immense knowledge of food science concept, laboratory procedures and food handling and storage.
  • Documented specifications and standards for food ingredients and products.
  • Developed and maintained positive and professional relationship with industry peers, clients, vendors and auditors.
  • Used and maintained the quality assurance laboratory and equipments KAVON (Clothing Company), Enugu State.
  • Worked on projects using knowledge gained in classes to put together recommendations for issues.
  • Sorted and organized files, spreadsheets and reports.
  • Restocked office supplies and retrieved files for staff.
  • Maintained organized inventory by checking stock to determine supply levels.

Logistics Manager

Kavon
Enugu, Enugu
10.2013 - 05.2017
  • Planned and supervised shipments from production to end-user.
  • Kept corporate departments and customers updated on critical shipments.
  • Monitored and complied with strict budgets by negotiating freight in alignment with needs and specifications.
  • Coordinated dispatching of clothes to accomplish daily delivery requirements.

Education

Bachelor of Science - Food Science and Technology

EBONYI STATE UNIVERSITY
Abakaliki
09.2014 - 10.2019

West African School Certificate - Sciences

FEDERAL GOVERNMENT COLLAGE OKPOSI
Ebonyi
01.2006 - 01.2011

Skills

    Issue and Complaint Resolution

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Interests

Watching Arsenal

Music

Timeline

Ad Hoc Staff

Independent National Electoral Commission
02.2019 - 03.2019

Customer Care Representative

Kavon
12.2018 - Current

Undergraduate Intern

NATIONAL AGENCY FOR FOOD AND DRUG ADMINSTRATION (NAFDAC), LAGOS STATE
11.2017 - 04.2018

Bachelor of Science - Food Science and Technology

EBONYI STATE UNIVERSITY
09.2014 - 10.2019

Logistics Manager

Kavon
10.2013 - 05.2017

West African School Certificate - Sciences

FEDERAL GOVERNMENT COLLAGE OKPOSI
01.2006 - 01.2011
ORIE HENRI UGOCHUKWU