Summary
Overview
Work History
Education
Skills
Additional Information
References
Certification
Timeline
Generic

OREOLUWA LAWRENCE

Summary

Experienced Scrum Master and business analyst with proven track record of successfully leading teams in developing high-quality software & integrations of APi solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Scrum Master

First City Monument Bank LTD
10.2022 - Current
  • Develop schedule and cost plans with the product owner and business that support the business objectives, timelines, budgets, resources, milestones, and project deliverables
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Managed and organized all integration projects of APis to the bank operations application
  • Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices
  • Worked across teams outside of engineering to find solutions and answers to issues encountered by engineering personnel.
  • Ensuring the proper use of collaborative processes and removing impediments for the scrum team
  • Managed product backlog and supported Scrum framework for monthly sprint releases.
  • Preparing and presenting status reports to stakeholders, tracking project processes, deliverables, and financials
  • Ensure single point of contact for external communications and conflict resolution.

Business Analyst/Project Manager

First City Monument Bank LTD
08.2021 - 10.2022
  • Led agility team members to driveways of working consistently across the organization
  • Delivered high value projects which improved TAT from 48-72 hours to 1hour
  • Removed impediment to ensure smooth progress of project delivery
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Served as a servant leader to support success in the delivery of projects
  • Served as a business analyst in a scrum team
  • Facilitate stakeholders' engagement and feedbacks on selected projects
  • Major stakeholder in the Mckinsey review of the banks processes
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

Customer Success Manager

First City Monument Bank LTD
01.2020 - 08.2020
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Provided exceptional communication and networking skills
  • Improved departments and regions productivity and functionality from 50% to 94%
  • Facilitated open discussions to ensure team collaboration and resolve conflicts
  • Ensuring 100% new-to-bank customers are profiled seamlessly on the alternate channels
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Created customer support strategies to increase customer retention.
  • Supervised appropriate changes made to resolve client's issue
  • Created 4 forms to curb letter writing of processes and this increased customer experience to 95%
  • Support the drive for month-on-month growth on branch low cost by ensuring 50% increase of low-cost account opened in the branch.

Graduate Intern; History Teacher

IMG High School, Apata
11.2018 - 09.2019
  • Prepared a syllabus to serve as a guide in teaching the students
  • Served as an invigilator to most of the examinations at school
  • Collaborated the knowledge of my degree to the teaching delivery format to increase the students'interest in the subject being a new subject
  • Assisted staffs in the school in maintaining serenity in the school and training the students to bebetter students/children in the society
  • Prepared the student for an Inter-school social activity competition where I directed the play andchoreographed the dances displayed at the competition.

Project Coordinator/Administrative Assistant

ENL Consortium
Barracks
10.2019 - 01.2019
  • Ensured the files are signed and documented properly to be fetched easily when needed
  • Provided project support to ensure project plans and documentations are up to date
  • Provided regular status updates on projects
  • Prepared budget based on scope of work and resource requirements
  • Implemented governance standard across the portfolio including tracking, monitoring and updatingthe status of project deliverables

Education

Post Graduate Diploma - Human Resources Management

Niagara College
Toronto, Canada
06.2024

B.A - PERFORMING ARTS

University of Ilorin

West African Senior Certificate - undefined

Lagos State Model College

Skills

  • Agile Methodology
  • Scrum
  • Complaint investigation
  • Multitasking
  • Impediment removal
  • Problem Solving
  • Implementing scrum ceremonies
  • Servant-leadership
  • Change Management
  • Mentor, coach, and teaching
  • Process Improvement
  • Communication and networking
  • Product Backlog Refinement & Prioritization
  • Collaboration

Additional Information

  • Publication of my innovations and process improvement to the banks network
  • Received a commendation letter from the HR department based on my innovation of USSD/OTP form used in the bank as it assisted in improving customer experience.
  • Best Choreographer (PFA 499 2017/2018)
  • Best Dance Performer (PFA 499 2016/2017)

References

Available on Request

Certification

  • Professional Scrum Master I - Scrum.org
  • Scrum Fundamental Certification - Scrumstudy.com
  • ISO 9001 Foundation - PECB
  • UK Human Resource Management
  • National Youth Service Corps

Timeline

Scrum Master

First City Monument Bank LTD
10.2022 - Current

Business Analyst/Project Manager

First City Monument Bank LTD
08.2021 - 10.2022

Customer Success Manager

First City Monument Bank LTD
01.2020 - 08.2020

Project Coordinator/Administrative Assistant

ENL Consortium
10.2019 - 01.2019

Graduate Intern; History Teacher

IMG High School, Apata
11.2018 - 09.2019

Post Graduate Diploma - Human Resources Management

Niagara College

B.A - PERFORMING ARTS

University of Ilorin

West African Senior Certificate - undefined

Lagos State Model College

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