Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Opeyemi Olawale Afolabi

Opeyemi Olawale Afolabi

Lagos

Summary

Dynamic and results-driven Customer Success Professional with over 5 years of experience driving satisfaction, retention, and growth, achieving a 20% year-over-year retention increase and a 15% revenue boost through upselling strategies. Opeyemi has a proven track record of Commitment to crossfunctional collaboration, customer training, and client advocacy, consistently maximizing ROI and customer lifetime value. My Goal is to continue delivering exceptional results, and creating value-driven customer experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

KYC Support Officer

MoniePoint
01.2024 - Current
  • Verified customer identities and documentation, ensuring 100% compliance with regulatory standards and reducing onboarding errors by 20%.
  • Streamlined KYC processes, cutting review time by 30% while maintaining accuracy and security.
  • Maintained an error-free record in data entry for over 10,000 customer profiles, safeguarding sensitive information.
  • Collaborated with compliance teams to update policies, achieving full audit readiness across all accounts.

Customer Success & Sales Executive

Oakwood Group Limited
01.2022 - 12.2023
  • Built and maintained strong client relationships, driving a 20% increase in property referrals within a year.
  • Resolved 90% of client inquiries on first contact, boosting satisfaction rates.
  • Addressed client inquiries on property listings and services, resolving 90% of issues on first contact and enhancing customer satisfaction.
  • Collaborated with the sales team to identify opportunities, contributing to annual revenue increase through property sales and leases.

Customer Success Executive

CWG PLC
05.2021 - 08.2023
  • Reduced downtime by 25% through technical guidance, improving system reliability and customer satisfaction.
  • Mentored and trained team members, increasing productivity by 30% and achieving consistent performance excellence across operations.
  • Implemented quality monitoring protocols, ensuring 98% compliance with customer service standards during calls and communications.
  • Streamlined incident management, logging and resolving over 1,000 cases monthly, while maintaining data security and supporting seamless shift transitions.

Education

Business Administration -

National Open University

N.C.E. - Business Studies

Adeniran Ogunsanya College of Education

Skills

  • Relationship management
  • Account retention & Growth
  • Data analysis expertise
  • Clear verbal communication
  • Event planning
  • Technical support understanding
  • Teamwork and collaboration
  • Professional networking
  • Verbal and written communication
  • Customer service
  • Business planning
  • Customer service expertise
  • Training and mentoring
  • Communications support
  • Office administration
  • Industry expertise
  • Support services
  • Team building
  • Customer service understanding
  • Project management

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Coursera: Project Management/Customer support Data with Google Sheets/Introduction to CRM with HubSpot.
  • Stern & Kay: Personal Development and Productivity Enhancement
  • Poise Nigeria: Productivity through customer service excellence
  • Data Analytics - SQL/ POWER BI/ TABLEAU

Timeline

KYC Support Officer

MoniePoint
01.2024 - Current

Customer Success & Sales Executive

Oakwood Group Limited
01.2022 - 12.2023

Customer Success Executive

CWG PLC
05.2021 - 08.2023

N.C.E. - Business Studies

Adeniran Ogunsanya College of Education

Business Administration -

National Open University

Similar Profiles

CREATE PROFILE
Opeyemi Olawale Afolabi