Opeyemi Obadimu

• Resolved customer complaints with empathy, resulting in 95% increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by 85% by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Maintained at least 10 detailed records of customer interactions in Google spreadsheet, ensuring proper follow-up and resolution of issues.
• Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
• Managed approximately 25 incoming calls, emails and SMS per day from customers.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

• Enhanced data accuracy by at least 97% by meticulously annotating and labeling various data types.
• Reduced errors in machine learning models by providing high-quality annotated data.
• Delivered approximately 200 annotated datasets daily, enabling timely implementation of machine learning models within projects.
• Contributed to the development of AI algorithms through precise data annotation tasks.
• Adapted quickly to changes in project needs or priorities, ensuring smooth transitions between assignments.
• Participated in regular team meetings to discuss project updates, challenges, and opportunities for growth.
• Develops, tests, and implements natural language processing (NLP) systems that understand natural language input.
• Develop and test the prompts used to train the machine learning model.
• Ensures that prompts are accurate, complete, and up-to-date.
• Design the input text for the machine learning algorithm so it can understand natural language.
• Identify and correct data errors.
• Categorize and label data based on machine learning algorithms.
• Evaluate and improve the performance of machine learning algorithms using metrics such as accuracy, precision, and recall.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a 100% positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Enhanced 95% leadership efficiency by skillfully managing budgets, scheduling meetings, and organizing comprehensive itineraries.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Enhanced executive coordination through proficient meeting scheduling and calendar management.
• Streamlined task management by establishing effective procedures for monitoring staff activities.

• Maintained company's online social presence and created branded communications for social media campaigns.
• Facilitated cross-functional collaboration among sales, design, and content teams to successfully execute social media campaigns.
• Created approximately 30 engaging content per month to keep client's social media channels updated.
• Created content calendars and Social Media analytics report based on clients’ demands and brand
• Managed the day-to-day handling of all social media channels such as Facebook, Instagram, LinkedIn, and Twitter, adapting content to suit different tracks and audiences
• Oversee, planned, and delivered content across different platforms using scheduling tools such as Hootsuite, Asana, and Later
• Monitored, tracked, analyzed, and report on performance on social media platforms using tools such as Google Analytics, LinkedIn Insights, Hootsuite, and Facebook Insights
• Recommend improvements to increase client's brand performance
• Regularly liaise with clients via telephone, email, conference calls, and face-to-face to achieve 100% brand trust
• Delivered results by consistently meeting 90% of deadlines in a fast-paced, time-critical role.

Certifications/

Completed Coursework and year

• Cheetah's Policy Bootcamp: Becoming a True Public Policy Maker, 2022
• ADR Certification
• International Volunteering Certificate
• Diplomacy and Policymaking
• Completed professional development in ADR coursework, 2021
• Member of Junior Chamber International
• Member of AFRIMUN (Africa Model United Nations)