OPEYEMI EMMANUEL
IKORODU
Summary
Results-driven System Analyst with expertise in implementing and optimising ERPNEXT cloud software. Led teams to enhance service quality and user training, driving initiatives that streamline operations and improve user satisfaction. Experienced in software development, system architecture, and project management, facilitating collaboration between technical and non-technical stakeholders to deliver innovative IT solutions.
Overview
9
9
years of professional experience
Work History
IT LEAD
SWEET SENSATION CONFECTIONERY LIMITED
01.2023 - Current
- Lead the team in implementation, configuration and deployment of ERPNEXT cloud software across the organization starting from head office and to all branches.
- Training users on manufacturing, inventory and Sales point systems automated with real-time sales tracking.
- Onboard users with rights, privileges in synchronisation with HR module database.
- Collaborated with users to identify needs and deliver timely resolutions.
- Resolved challenges between customers, staff and managers, enabling achievement of service objectives.
- Ensure all payment point channels are working effectively to ease payment after purchase of products.
- Met and exceeded daily service quality and performance goals.
- Coordinated training for staff to enhance project execution.
- Supported team members with project tasks to meet goals while fostering strong relationships with co-workers and management.
- Ensure all staff comply with the company mandate on running a paperless environmental operation.
ARCADE TECHNICIAN
SWEET SENSATION CONFECTIONERY LIMITED
12.2018 - Current
- Assembled and installed arcade games across multiple locations to ensure optimal functionality.
- Cleaned, lubricated, and sourced replacements for machine parts to maintain equipment performance and reliability.
- Addressed issues, evaluated repair needs and provided cost estimates prior to service.
- Evaluated activities to identify improvement opportunities and enhance operational efficiency. to identify opportunities for improvement.
SYSTEMS AND NETWORK ADMINISTRATOR
SWEET SENSATION CONFECTIONERY LIMITED
04.2017 - Current
- Oversaw network management and implemented controls to support user connectivity and security.
- Diagnosed, troubleshot and resolved hardware, software or other network and system problems.
- Addressed technical problems by repairing computers, servers, and laptops, ensuring operational efficiency.
- Executed complex migrations, upgrades, installations and configurations.
- Executed integrations of servers and systems to enhance operational efficiency.
- Maintained computer programs and hardware systems to ensure seamless operation for end users.
- Trained employees on how to work with optimized systems and fully capitalize on available resources.
- Trained staff and users to work with computer systems and programs.
- Backed up company data and maintained robust recovery system to avoid losing vital information.
- Protected the security of company information by closely monitoring e-mails, teaching users how to spot fishing attempts and consistently updating virus protections.
- Updated network applications to close security loopholes and improve the performance for users.
- Conferred with network users to identify IT issues and desired improvements.
- Monitored critical applications and verified integrity and availability of hardware and server resources, systems and key processes.
- Assessed risks to systems to meet quality, security and compliance requirements.
- Executed complex migrations, upgrades, installations and configurations.
- Expanded and modified system capabilities to support new functions and enhance workflow efficiency.
- Consistently improved and optimized organizational computer systems to meet the future demands of the team.
- Identified gaps with current technology processes to recommend changes to support SLAs.
- Communicated with users and conducted studies to formulate solutions.
- Maintained work progress and adherence to technical process controls and standards.
- Developed procedural manuals and trained users on system requirements.
- Discussed system status, addressed technical issues and coordinated production system changes through program standup meetings.
- Developed and implemented policies standardizing infrastructure and information security, backup and disaster recovery activities.
- Analysed equipment performance records to identify weaknesses and recommend necessary component replacements.
- Prepared system flow diagrams to analyze equipment configuration.
- Researched new technologies in networking systems and incorporated the most beneficial options into the current architecture.
- Designed configured and tested computer hardware, networking software and operating systems software.
- Coordinated with vendors and company personnel to facilitate hardware and software purchases.
- Logged network functions, maintenance histories and repair records to keep the IT team up to date on changes.
- Examined performance trends to implement process improvements.
- Optimized and tuned hardware and software systems to boost application performance, decrease resource consumption and minimize operating expenses.
- Applied operating system updates, application patches and upgrades to resolve identified security vulnerabilities and fix performance issues.
- Kept inventory of spare parts to quickly handle network needs and minimize downtime.
- Trained employees on how to work with optimized systems and fully capitalize on available resources.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
- Optimized and tuned hardware and software systems to boost application performance, decrease resource consumption and minimize operating expenses.
- Applied operating system updates, application patches and upgrades to resolve identified security vulnerabilities and fix performance issues.
- Discussed system status, addressed technical issues and coordinated production system changes through program standup meetings.
- Developed and implemented policies standardizing infrastructure and information security, backup and disaster recovery activities.
- Reviewed system and application logs to pinpoint component failures and validate successful scheduled job completion.
- Assisted team members and managers with tasks to maintain productivity and meet project milestones.
Education
ERPNEXT CLOUD SOFTWARE AMBASSADOR -
FRAPPE
12-2026
MASTERS DEGREE - INFORMATION TECHNOLOGY
MIDTOWN UNIVERSITY
12-2013
HONORS IN NETWORKING ENGINEER -
NIIT
IKEJA, LAGOS11-2010
BSc - INFORMATION TECHNOLOGY
UNIVERSITY OF EDUCATION
WINNEBA, GHANA08-2016
HIGH SCHOOL DIPLOMA - SSCE
GATEWAY SECONDARY SCHOOL
ABEOKUTA06-2006
Skills
- Network troubleshooting
- Technical Support
- User training
- Project management
- Coordination
- Teamwork
- Creative thinking
- Multitasking
Languages
ENGLISH
Custom
- Travelling
- Singing
- Driving
- Tourism
Timeline
IT LEAD
SWEET SENSATION CONFECTIONERY LIMITED
01.2023 - Current
ARCADE TECHNICIAN
SWEET SENSATION CONFECTIONERY LIMITED
12.2018 - Current
SYSTEMS AND NETWORK ADMINISTRATOR
SWEET SENSATION CONFECTIONERY LIMITED
04.2017 - Current
ERPNEXT CLOUD SOFTWARE AMBASSADOR -
FRAPPE
MASTERS DEGREE - INFORMATION TECHNOLOGY
MIDTOWN UNIVERSITY
HONORS IN NETWORKING ENGINEER -
NIIT
BSc - INFORMATION TECHNOLOGY
UNIVERSITY OF EDUCATION
HIGH SCHOOL DIPLOMA - SSCE
GATEWAY SECONDARY SCHOOL