OPEYEMI BABATUNDE
Winnipeg,winnipeg
Summary
Attentive administrative team member organized in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
Colgate-Palmolive Company
winnipeg, winnipeg
01.2021 - 09.2023
- Managed at least hundred calls daily
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Recorded information about inquiries and complaints within internal database.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Applied conflict management to stressed and concerned customers.
- Listened actively to offer accurate information and best solution to their needs.
Customer care representative
Etisalat
ilorin , Kwara State
05.2018 - 12.2018
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Shared informational brochures and details about policies to help guests make decisions.
- Completed transactions to replace or exchange defective items.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Education
Bachelor of Science - AGRICULTURAL SCIENCE
UNIVERSITY OF ILORIN
Ilorin, Kwara State 10.2014 - 10.2019
Skills
- Sales forecasting
- Dispute resolution
- Written and verbal communication skills
- Customer service expert
- Relationship-building
- Sales expertise
- Microsoft Office
- Customer loyalty building
- Team management
Timeline
Customer service representative
Colgate-Palmolive Company
01.2021 - 09.2023
Customer care representative
Etisalat
05.2018 - 12.2018
Bachelor of Science - AGRICULTURAL SCIENCE
UNIVERSITY OF ILORIN
10.2014 - 10.2019
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