Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Solid team player with an outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialise in quality, speed and process optimisation. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
OPEYEMI AWORENI
Ikeja
Summary
Overview
7
years of professional experience
4
Certifications
Work History
Vecta Travels
Customer-service/Senior Operations Executive
12.2019 - Current
Job overview
- Liaising with hotels, airlines, transportation companies, security/escort companies, and Destination management companies where and when necessary to provide a seamless service to clients.
- Negotiated supplier discounts to improve bottom line.
- Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Planning, executing and managing the complete travel itineraries for top executive clients in major companies.
- Collaborated on operational support tasks to achieve common goal.
- Leveraged meeting minutes to measure progress and accountability.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Integrated marketing plans to reach wider audience and push business prospects closer to conversion.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
National Youth Service Corps (NYSC)
Youth Corper
07.2018 - 06.2019
Job overview
- Volunteered to relocate to a remote town and serve the people of the community for one year in a scheme called NYSC.
- Teaching teenagers in local secondary schools.
- Providing medical aids and clothes for the people of the surrounding villages.
- Monitored youth behavior and offered guidance and support for positive change.
- Coordinated youth programs and activities to enhance life quality and self-esteem in small towns and villages.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
- Facilitated workshops and classes on life skills, sex education, and drug and alcohol prevention.
- Organized and made regular visits to the prison to provide supplies to the inmates and interact with them.
1ST POINT HOTEL & SUITES
Internship Student
06.2016 - 12.2016
Job overview
- Developed and maintained positive relationships with guests for satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Sorted, organized, and maintained files.
- Interacted with customers by phone, or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Trained new staff members in customer service techniques and hotel operations.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Federal University of Agriculture, AbeokutaOgun, Nigeria
Bachelor of Science from Hospitality And Tourism
04.2018
University Overview
- Professional Development Studies: Employability Program - Career Path, 2019.
- Professional Development Studies: Amadeus PNR and fares, 2019.
- Professional Development Studies: Tourism - Introduction to Retail Travel Sales, 2020.
- Professional Development Studies: Tourism - Introduction to Travel Patterns and Destinations, 2020.
- Professional Development Studies: Project Management Course, 2020.
- Professional Development Studies: Fundamentals of Digital Marketing Skills, 2020.
- Professional Development Studies: Critical Thinking for Self-development, 2021.
- Professional Development Studies: Amadeus PNR issue and reissue, 2021.
- Degree Awarded with [Honors]
Skills
- Information Updates and Account Management
- Efficient Service and Professional Telephone Demeanor
- Customer Service and Assistance
- Balancing Sheets
- Social Media Platforms
- Internet Sales
- Professional Relationships and Customer Relations
- Complex Problem-Solving
- Microsoft Office
- Travel Sales
- Creative Thinking
- Business Development and Marketing
- Customer Service Management
- Leadership and Change Management
- Strategic Business Initiatives
- Communication and Writing Skills
- Client Relationship Management
- Critical Thinking
- Content Curation
- Corporate Communications
Accomplishments
Accomplishments
- Successfully signed up the biggest retail company in Africa as a Corporate client which led to about a 45% increase in profit.
- Collaborated with the entire team and General manager in the development of new ways to increase customer base.
- Resolved product issue through consumer testing.
Certification
- Fundamentals of Digital Marketing Skills, Google Digital Garage - 08/2020 – 11/2020.
- Critical Thinking for Self-development, Metropolitan School of Business and Management, UK - 05/2021 – 05/2021.
- Diploma in customer service, Alison Education Company, 2023 - In view.
Reading, meeting new people, writing songs, & travelling.
Reading, meeting new people, writing songs, & travelling.
I love reading in a quiet and artistic environment. I enjoy meeting interesting people because it allows me to see new sides to life. I enjoy writing songs about love and life in my free time. I love the thrill of visiting different parts of the world.
Languages
Yoruba
Native language
English
Proficient
C2
French
Elementary
A2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Timeline
Customer-service/Senior Operations Executive
Vecta Travels
12.2019 - Current
Youth Corper
National Youth Service Corps (NYSC)
07.2018 - 06.2019
Internship Student
1ST POINT HOTEL & SUITES
06.2016 - 12.2016
Federal University of Agriculture, Abeokuta
Bachelor of Science from Hospitality And Tourism
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