Opeyemi Awodipe
Lagos
Summary
Forward-thinking Senior Manager adept at managing teams of 150 employees with 15 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Versatile professional specializing in business development, customer service, sales and marketing and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Overview
25
25
years of professional experience
3
3
Certification
Work History
SENIOR MANAGER (DEBT RECOVERY)
EKO ELECTRICITY DISTRIBUTION COMPANY
02.2022 - Current
- Develops and executes debt recovery processes to provide a standard and unified framework with regards to recovery of debt, progression of cases, recovery cycles, use of collection agencies, court action and write off debt.
REGIONAL COMMERCIAL MANAGER
EKO ELECTRICITY DISTRIBUTION COMPANY
06.2017 - 02.2022
- Supervision of marketing and key customer group managers
- Interfacing with our esteemed customers, public and other stakeholders on all matters relating to our services
- Promoting quality of service delivery and ensuring necessary steps are taken to maximize commercial operations performance
- Ensuring the overall delivery of satisfactory customer service, investigating, and resolving escalated customer complaints
- Ensuring all new service connections are carried out according to deployment strategies and approved procedures
- Constant orientation of staff on safety rules and regulations
- Training, coaching, and mentoring of over 50 junior marketing and customer care staff.
ASSISTANT GENERAL MANAGER, SALES & MARKETING
HARTNETT RESOURCES LIMITED
10.2014 - 05.2017
- Implemented regional operations strategy within the regional environment and ensured that sales targets and service levels are achieved
- Ensured compliance and enhanced corporate image and reputation by driving/championing the External Management Stakeholder Strategy
- Developed and implemented sales plans to expand customer base and increase customer retention
- Presented sales revenue and expenses reports in management teams
- Managed sales employees and counseled them based on their professional growth and productivity
- Researched competition and developed strategies to stand out as a company against competitors
- Monitored the performance of sales team members and worked to increase team morale and motivation
- Cross-functional people leadership activities: coaching, staff development and motivation, employee engagement projects, faculty roles and talent mentorship
- Reviewed and evaluated regional performance on a continuing basis and provided direction for modification of systems and/or implementation of new systems
- Support, communicate, reinforce, and defend the vision, mission, values, philosophy, and culture of the organization
- Established processes/standards and evaluation of systems and technologies with regards to customer experience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained and mentored sales teams for higher productivity and improved customer satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Increased brand awareness through community outreach initiatives such as charity events or local sponsorship deals.
- Implemented systems and procedures to increase sales.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Developed new business partnerships, resulting in increased product distribution and market share.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with internal stakeholders to align company objectives with departmental goals.
- Organized promotional events and interacted with community to increase sales volume.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Expanded retail network by identifying potential locations, analyzing demographics, and negotiating lease agreements.
- Improved store layouts for enhanced customer experience and increased foot traffic.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
REGIONAL MANAGER
GLOBACOM LTD (TELECOMMUNICATION)
KADUNA, KADUNA
03.2005 - 10.2014
- Implemented regional operations strategy withing the regional environment and ensured that regional sales targets and service levels are achieved
- Ensured compliance and enhanced corporate image and regulation by driving/championing the External Management Stakeholder Strategy
- Developed and implemented sales plans to expand customer base and increase customer retention.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Expanded regional presence by researching potential markets, developing strategic partnerships, and opening new locations.
- Supervised staff to optimize brand expansion initiatives and productivity.
- Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Introduced cost-saving initiatives to reduce losses and increase profit margin.
- Boosted brand growth by devising strategic network and marketing tactics.
- Achieved retail market share goals by developing and executing dealer event-oriented marketing promotions.
- Improved customer experience by creating custom showrooms across retail locations.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Developed brand expansion initiatives across sales, marketing and advertising campaigns.
- Built positive and productive relationships with store and field leadership.
REGIONAL LIAISON REPRESENTATIVE
BOSCH NIGERIA
07.2010 - 07.2011
- Delivered sales target on monthly, quarterly and yearly
- Delivered the exact marketing processes and responsible for executing the same
- Developed relevant business proposals and handled meetings with key clients
- Monitored market intelligence within the industry in terms of market development, new projects, competitive activity, new customers, etc
- Prepared sales contract, annual sales targets, and forecast sales volume
- Prepared periodic reports on sales and marketing activities
- Developed and managed distributors and distribution network
- Determined merchandise price schedules and discount rates.
RETAIL DEVELOPMENT MANAGER
GUINESS NIGERIA PLC (FMCG)
IKEJA, LAGOS
11.2003 - 03.2005
- Coordinated the field officers to ensure effective workflow in their assigned territories
- Fostered positive relations with customers to enhance loyalty and retention
- Resolved customer complaints and process issues with proactive problem-solving skills
- Covered extra shifts and maintained flexible schedule to achieve company goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Strengthened communication skills through regular interactions with others.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
SENIOR BANKING OFFICER
SOCIETE GENERALE BANK LIMITED
MARINA, LAGOS
09.1999 - 10.2003
- Managed trading functions to meet corporate goals financially
- Collated customer's bid requests and presented same to treasury for CBN bidding session
- Maintained up to date database register of all forms processed by the bank
- Maintained good customer service relationship
- Managed subordinates' staff in the day-to-day performance of their jobs
- Ensured that department milestones/goals are met and adhered to approved budget
- Developed and maintained banking services to international accounts
- Directed and oversaw the financial institution's international banking policies, objectives, and initiatives
- Maintained a deep and current knowledge of international variances in cultural, business, legal and regulatory issues as they pertain to banking.
- Streamlined banking processes by implementing new software systems and automating manual tasks.
- Enhanced customer satisfaction with efficient problem-solving skills and personalized solutions.
- Managed a team of junior bankers, resulting in improved productivity and increased branch profits.
- Developed strong relationships with clients to increase retention rates and ensure repeat business.
- Collaborated with cross-functional teams for successful product launches and marketing initiatives.
- Implemented risk management strategies to minimize financial losses and protect client investments.
- Oversaw the development of comprehensive training programs for new hires, improving employee performance and reducing turnover.
- Reduced operational costs through effective budget management, resource allocation, and expense tracking efforts.
- Maintained high levels of employee engagement through consistent recognition programs that rewarded outstanding individual performance.
- Ensured regulatory compliance by staying up-to-date on industry changes and implementing necessary policy adjustments within the branch operations accordingly.
- Provided direction and leadership to all employees to maximize productivity and bottom-line profitability.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Complied with established internal controls and policies.
LECTURER
Federal College of Education, Yola
08.1998 - 08.1999
Education
MBA -
UNIVERSITY OF CALABAR
09.2002
B.SC. ECONOMICS -
OGUN STATE UNIVERSITY (Now Known as OOU)
03.1998
WAEC -
ORILE IGBORE GRAMMAR SCHOOL
12.1989
Skills
- Adaptability
- Problem-solving
- Multitasking
- Customer experience/relationship management
- Analytical skills
- Critical thinking
- Leadership skills
- Relationship/time management
- Presentation skills
- Hiring and training
- Performance reviewing
- Talent Development
- Partnership Development
- Market Analysis
- Cross-Functional Collaboration
- Customer Relationship Management
- Cross-functional Team Coordination
- Team Leadership
- Policy Implementation
- Human Resources Management
- Regulatory Compliance
- Stakeholder Engagement
- Business Development
- Marketing Strategy
- Budget Management
- Cost Control
- Customer Service
- Staff Management
- Employee Development
- Business Administration
- Staff Training
- Decision-Making
- Interpersonal Relations
- Computer Skills
- Team Development
- Work Planning and Prioritization
- Task Delegation
- Performance Reviewing
- Problem Resolution
- Negotiation
- Sales Strategy
- Performance Tracking and Evaluation
- Teamwork and Collaboration
Additional Information
- Increased cash collection in NKCG (Non-Key customer Group) from less than 40% to above 75% monthly (EKEDP).
- Best KCG district several times, best district in customer service and safety.
- Ensured more than 80% of marketers achieved above 75% revenue collection efficiency which led to staff promotions, incentives, and recommendation letters from MD (EKEDP) to EFRs.
- Captured more than 30,000 free riders in less than a year (EKEDP).
- Constantly exceeded sales growth goals by 20% each month (GLOBACOM).
- Named employee of the year in July 2022 (SGBN).
- Achieved 20% growth over previous year and got performance incentive (Guiness) In 2004.
- Increased sales of a brand by 15% in 2004 (Guiness).
- Increased monthly average sales revenue in Kaduna sales area from 150m to 350m within (Globacom).
- Grew subscriber base by 200% within 3 months (Globacom) in 2007.
- Conserved over ₦30 million in a year (Globacom).
- Developed 20 satellite towns which generated over ₦1b sales in a year (Globacom).
- Top Performer, Inside Sales Team, 2019 and 2021.
- Outstanding Achievement in Customer Satisfaction, 2018, 2019 and 2021.
- Best in Key Customer Growth, 2019, 2020 & 2021.
Affiliations
- Nigerian Institute of Management, Associate Member, 2001
- National Institute of Marketing of Nigeria, Associate Member, 2003
- Mentoring & Career Development Institute of Nigeria, Fellow, 2021
- West Africa Association of Customer Service Professional, Fellow, 2021
- Institute of Corporate Administration, Icon of Vision & Excellence, 2022
Languages
English
References
REFEREES to be provided upon request
Certification
- CPM - Certified Professional Manager
- Forklift operations Training - 4 weeks.
- Marketing Training - 6 months
- Customer service Training - 3 months
- Licensed Truck driving - 2 months.
- Mentoring and Career development institute of Nigeria Training - 3 months
- OHSAS 18001:2007 & ISO 45001:2018, ALISON - Less than a month.
football, reading and researching.
Playing football with company team, reading management, marketing and other materials that adds to my knowledge, and researching on competitors products and life changing books.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
SENIOR MANAGER (DEBT RECOVERY)
EKO ELECTRICITY DISTRIBUTION COMPANY
02.2022 - Current
REGIONAL COMMERCIAL MANAGER
EKO ELECTRICITY DISTRIBUTION COMPANY
06.2017 - 02.2022
ASSISTANT GENERAL MANAGER, SALES & MARKETING
HARTNETT RESOURCES LIMITED
10.2014 - 05.2017
REGIONAL LIAISON REPRESENTATIVE
BOSCH NIGERIA
07.2010 - 07.2011
REGIONAL MANAGER
GLOBACOM LTD (TELECOMMUNICATION)
03.2005 - 10.2014
RETAIL DEVELOPMENT MANAGER
GUINESS NIGERIA PLC (FMCG)
11.2003 - 03.2005
SENIOR BANKING OFFICER
SOCIETE GENERALE BANK LIMITED
09.1999 - 10.2003
LECTURER
Federal College of Education, Yola
08.1998 - 08.1999
MBA -
UNIVERSITY OF CALABAR
B.SC. ECONOMICS -
OGUN STATE UNIVERSITY (Now Known as OOU)
WAEC -
ORILE IGBORE GRAMMAR SCHOOL
- CPM - Certified Professional Manager
- Forklift operations Training - 4 weeks.
- Marketing Training - 6 months
- Customer service Training - 3 months
- Licensed Truck driving - 2 months.
- Mentoring and Career development institute of Nigeria Training - 3 months
- OHSAS 18001:2007 & ISO 45001:2018, ALISON - Less than a month.
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