OPEYEMI AWODIPE

• Develops and executes debt recovery processes to provide standard and unified framework with regards to recovery of debt, progression of cases, recovery cycles, use of collection agencies, court action and write off debt
• Responsibilities
• Achieve assigned debt recovery target to contribute to organization's financial performance
• Keeping track of all outstanding debts
• Planning course of action to recover all outstanding debts
• Liaise with approved debt recovery agents
• Negotiate payoff deadlines or payment plans
• Handles questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors, when possible, to avoid future issues
• Update account status and database regularly
• Comply with requirements when legal action is unavoidable
• Develop policies, procedures and guidelines governing debt recovery- activities
• Provide technical and strategic advice about debt collection services
• Maintain high standards of financial management and record keeping
• To achieve financial objectives including cash collection and billing.
• Reduces customers' outstanding debts by over 8% monthly.

• Supervision of marketing and key customer group managers
• Interfacing with our esteemed customers, public and other stakeholders on all matters relating to our services
• Promoting quality of service delivery and ensuring necessary steps are taken to maximize commercial operations performance
• Ensuring overall delivery of satisfactory customer service, investigating, and resolving escalated customer complaints
• Ensuring all new service connections are carried out according to deployment strategies and approved procedures
• Constant orientation of staff on safety rules and regulations
• Training, coaching, and mentoring of over 50 junior marketing and customer care staff
• Enhancing safety ratings by identifying and resolving severe structural issues
• Preparing risk assessments to support safe and stable construction sites
• Achieving high client satisfaction by sticking to deadlines and providing detailed updates.

• Implemented regional operations strategy within the regional environment and ensured that sales targets and service levels are achieved
• Ensured compliance and enhanced corporate image and reputation by driving/championing the External Management Stakeholder Strategy
• Developed and implemented sales plans to expand customer base and increase customer retention
• Presented sales revenue and expenses reports in management teams
• Managed sales employees and counselled them based on their professional growth and productivity
• Researched competition and developed strategies to stand out as a company against competitors
• Monitored the performance of sales team members and worked to increase team morale and motivation
• Cross-functional people leadership activities: coaching, staff development and motivation, employee engagement projects, faculty roles and talent mentorship
• Reviewed and evaluated regional performance on a continuing basis and provided direction for modification of systems and/or implementation of new systems
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy, and culture of the organization
• Established processes/standards and evaluation of systems and technologies with regards to customer experience.

• Implemented regional operations strategy withing the regional environment and ensured that regional sales targets and service levels are achieved
• Ensured compliance and enhanced corporate image and regulation by driving/championing the External Management Stakeholder Strategy
• Developed and implemented sales plans to expand customer base and increase customer retention
• Presented sales revenue and expenses reports in management teams
• Managed sales employees and counseled them based on their professional growth and productivity
• Researched competition and developed strategies to stand out as a company against competitors
• Monitored the performance of sales team members and worked to increase team morale and motivation
• Cross-functional people leadership activities: coaching, staff development and motivation, employee engagement projects, faculty roles and talent mentorship
• Reviewed and evaluated regional performance on a continuing basis and provide direction for modification of systems and/or implementation of new systems
• Support, communicate, reinforce, and defend the vision, mission, values, philosophy, and culture of the organization
• Established processes/standards and evaluation of systems and technologies with regards to customer experience.

• Delivered sales target on monthly, quarterly and yearly
• Delivered the exact marketing processes and responsible for executing the same
• Developed relevant business proposals and handled meetings with key clients
• Monitored market intelligence within the industry in terms of market development, new projects, competitive activity, new customers, etc
• Prepared sales contract, annual sales targets, and forecast sales volume
• Prepared periodic reports on sales and marketing activities
• Developed and managed distributors and distribution network
• Determined merchandise price schedules and discount rates.

• Coordinated the field officers to ensure effective workflow in their assigned territories
• Fostered positive relations with customers to enhance loyalty and retention
• Resolved customer complaints and process issues with proactive problem-solving skills
• Covered extra shifts and maintained flexible schedule to achieve company goals
• Educated customers on products and service offerings, engaging in special offers and promotions to increase sales
• Improved customer retention by delivering tailored and genuine service
• Listening to customer needs and preferences to provide targeted advice and increasing sales opportunities
• Develops and implemented sales plans to expand customer base and increase customer retention
• Presented sales revenue and expenses reports to management teams
• Manages farm workers, sales employees and counseled them based on their professional growth and productivity
• Research competition and developed strategies to stand out as a company against competitors
• Monitors the performance of team members and worked to increase team morale and motivation
• Supports, communicates, reinforces, and defends the vision, mission, values, philosophy, and culture of the organization.

• Managed trading functions to meet corporate goals financially
• Collated customer's bid requests and presented same to treasury for CBN bidding session
• Maintained up to date database register of all forms processed by the bank
• Maintained good customer service relationship
• Managed subordinates' staff in the day-to-day performance of their jobs
• Ensured that department milestones/goals are met and adhered to approved budget
• Developed and maintained banking services to international accounts
• Directed and oversaw the financial institution's international banking policies, objectives, and initiatives
• Maintained a deep and current knowledge of international variances in cultural, business, legal and regulatory issues as they pertain to banking.

• Monitored health welfare and safety of livestock.
• Ensures seeds, fertilizers, pesticides, and other supplies are regularly restocked.
• Operates forklift and drives articulated trucks to transport goods and materials.
• Schedules repairs, maintenance, and replacement of equipment and machinery.
• Handles marketing and sale of products produced on farm like fruits, vegetables, diary, meat, and grains.
• Monitors health welfare of livestock.
• Ensures farm is compliant with various legal guidelines and working to minimize environmental impact of business.
• Keep records on movements of all livestock in to and out of farm.
Managed over 70 customer calls per day and Increased sales by 15%.