Opeyemi Adeyeye
Ikorodu,LA
Summary
Dynamic and results-oriented professional with extensive expertise in customer experience, technical support, virtual assistance, and IT administration. Recognized for delivering exceptional client service, fostering meaningful relationships, and driving customer satisfaction through innovative problem-solving and a solutions-driven mindset. Highly skilled in managing IT administrative functions, optimizing workflows, and ensuring seamless operations in fast-paced environments. Adept at collaborating with cross-functional teams to develop user-focused solutions, streamline processes, and maintain the highest standards of professionalism. Committed to excellence, adaptability, and contributing measurable value to organizational success.
Overview
13
13
years of professional experience
4025
4025
years of post-secondary education
1
1
Certification
Work History
Technical Manager
Optimum Logic Solutions
Lagos
11.2022 - Current
- Established, supervised, and implemented robust technical standards, systems, and processes.
- Delivered excellent problem-solving by diagnosing and resolving hardware and software issues with precision.
- Increased system performance by troubleshooting and resolving critical technical challenges.
- Ensured compliance with legislative specifications and standards by providing clear direction and consistent support.
- Acted as pivotal contact for customers, resolving technical issues and enhancing client satisfaction.
- Spearheaded initiatives to achieve organizational objectives and exceed customer expectations.
- Engineered innovative solutions to address complex technical problems effectively.
- Secured cost-effective tech solutions by negotiating favorable contracts with vendors.
- Advanced business objectives through strategic technology planning and execution.
Freelance Microsoft 365 Administrator
Microsoft Amplify
Washington
01.2024 - 02.2025
- Troubleshot and resolved technical issues related to Microsoft 365 services, including Outlook, SharePoint, Exchange, OneDrive, and Microsoft Teams.
- Assisted end-users with their queries, and troubleshooting problems, and offered solutions to enhance their experience.
- Maintained documentation, and training resources to help users understand and effectively use Microsoft 365 services.
- Worked closely with other relevant teams and administrators to address and resolve complex issues, implement solutions, and ensure that best practices are followed.
- Collected and provided feedback on products and user experiences to help improve development and customer experience.
Freelance Virtual assistant
Smith Spencer Inc.
San Francisco, San Francisco
05.2024 - Current
- Successfully managed administrative tasks for multiple clients, including scheduling, email management, and coordinating virtual meetings, leading to 30% increase in overall operational efficiency.
- Spearheaded research project for client in e-commerce, compiling market insights that directly influenced product launch strategy and boosted sales by 20%.
- Implemented task management tools to streamline workflows for remote team of 10, resulting in improved project turnaround times and better communication.
- Delivered professional reports and presentations for clients, ensuring clear, concise data representation critical for decision-making.
- Built strong client relationships by maintaining high confidentiality and professionalism, reflected in consistent positive feedback and long-term contracts.
- Liaised with clients, enhancing customer service standards.
Technical Support Engineer L2 (Microsoft Enterprise)
Tek Experts Nigeria Limited
Lagos Island, Lagos
10.2018 - 10.2022
- Delivered advanced technical troubleshooting and problem-solving solutions for corporate customers including IT experts and Developers
- Troubleshoot, research, document issue resolution, and update case log
- Effective collaboration with team members across Microsoft 365 product suit to resolve customers' technical issues
- Ensured healthy case management through effective communication and timely resolution of customers' issues
- Provided remote assistance to customers on product configuration, setup, and active troubleshooting
- Provided excellent service that promoted organizational value and improved customers' experience.
Customer Experience specialist
Guaranty Trust Bank Plc
Lagos Island, Lagos
03.2012 - 08.2018
- Responded to customer inquiries, addressed complaints, and provided accurate information about banking products and services.
- Assisted customers in opening, closing, and managing their bank accounts, including resolving issues such as lost cards or unauthorized transactions.
- Identified customer needs and recommended suitable banking products or services, such as credit cards, bank accounts, and investment options.
- Ensured all customer information and transactions complied with regulatory and security guidelines and maintained accurate records.
- Investigated and resolved customer issues, including disputed charges, service outages, and account discrepancies.
Education
Bachelor of Science - Computer Science
National Open University of Nigeria
Abuja11.2016
National Diploma - Computer Science
Osun State College of Technology
Skills
- Excellent Communication
- Time management
- Teamwork & Collaboration
- Analytical Mind
- Self-Motivated
- People management
- Problem-solving
- Customer relations
- Goal Driven
- Strong Documentation Skills
- Troubleshooting and Support
- Leadership and Collaboration
Certification
- Microsoft Azure AI fundamentals, 05/05/2024
- Microsoft 365 Certified Teams Administrator, 01/01/22
- Microsoft Azure Fundamental, 04/01/21
- Google IT Support Professional, 01/01/21
Timeline
Freelance Virtual assistant
Smith Spencer Inc.
05.2024 - Current
Freelance Microsoft 365 Administrator
Microsoft Amplify
01.2024 - 02.2025
Technical Manager
Optimum Logic Solutions
11.2022 - Current
Technical Support Engineer L2 (Microsoft Enterprise)
Tek Experts Nigeria Limited
10.2018 - 10.2022
Customer Experience specialist
Guaranty Trust Bank Plc
03.2012 - 08.2018
Bachelor of Science - Computer Science
National Open University of Nigeria
National Diploma - Computer Science
Osun State College of Technology
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