OPEYEMI ADENIYI

· Oversaw the entire territory, and ensured the implementation of the overall business strategy.

· Analaysed site audits, Site (2G, 3G, 4G) data and voice traffic, consumption trends, power availability, cell availability, to help the technical and sales department achieve region’s targets.

· Managed conflicts that threaten business concerns, and avoid downtime.

· Managed spares deployment and ensured prompt backhaul of same.

Ensured E2E fault resolution, and planned preventive maintenance

• Developed diagrams to describe and lay out logical operational steps.
• Collaborated with stakeholders to transform client requirements into turnkey solutions. Interfaced between the 56-member technical department in Lagos2 Cluster and a 20-member sales team to plan, forecast and resolve issues bordering around sales growth and meeting targets.
• Investigated system issues and implemented resolutions to reduce downtime.
• Monitored employee tasks to gauge business functions and inefficiencies. Providing support, direction and supervised 5 field engineers, 1 power technician and 2 riggers within my cluster for them to perform optimally.
• Maintained authoritative knowledge through continued education and ongoing training.
• Actively ensured that all 119 2G/3G/4G sites within my state cluster meets QOS standards as set by NCC and the company.
• Ensured a network availability of 99.9% on all Network elements at all times.
• Provided detailed reports and presentations when necessary to the Territory, Regional, Cluster and National technical heads of the organization using MS-Excel and MS-Powerpoints.
• Interacted with Company’s subcontractors and ensuring that the agreed Service Level Agreement’s are met.

·

• Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
• Assessed operational needs and equipment availability to develop personnel schedules and assignments.
• Installed and provided technical support for equipment.
• Reduced time to complete service calls and expertly retained key customers.
• Successfully configured over 150 radio equipment to ensure successful cutover from ZTE BTS & NodeB to Huawei IP BTS and NodeB’s
• Participated in the resolution of over 100 blind spots, network outages and optimization, call drops, slow browsing and noisy calls issues within my cluster

• Devised and implemented processes and procedures to streamline operations. Successfully implemented BSS and Transmission Workorder generated for the cluster
• Gathered, organized and input information into digital database. Collected, arranged, and input information into database system.
• Used customer relationship management skills to maintain positive responses from immediate community concerning company’s products and service delivery.
• Effectively managed all Alcatel, Huawei, Ceragon, and ZTE radio equipments along with integration of 80 BTS (2G) and 20 NodeB (3G) facilities and also maintained high quality of service within my cluster
• Responsible for the commissioning and upgrading of 25 radio equipments including Alcatel, Huawei, Ceragon, and ZTE Microwave Links
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Commissioned and performed TRE upgrades of BTS (2G) and successfully performed software upgrades on Alcatel BSS elements.
• Satisfactorily supervised the installations and de-commissioning of MW Links, BTS (2G) and Node B (3G).
• Responsible for planning periodical earthing test, remotely solving issues using HMI, monitoring power technicians, general troubleshooting and promptly escalating of BSS/Transmission related issues beyond my scope.

• Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
• Assisted established management staff with operational oversight, business development, and process improvement strategies.
• Communicated with vendors regarding back order availability, future inventory and special orders.
• Met with customers to present mockups and collect information for adjustments.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Ensured preventive and corrective maintenance on 55 BTS (2G), 1 TC and 2 BSC while supervising them
• Conducted site routing, alarm terminations and Atermux connection and maintenance of cell sites

• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Demonstrated proficiency in providing professional advice to clients on IT related issues.
• Carried out numerous network design, implementation and maintenance tasks.
• Successfully executed PABX Installation and Maintenance jobs.
• General PC and Laptop maintenance.

• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
• Displayed ability to work and deliver under pressure; without supervision and minimal mistakes

• Tested integrated software and tools for data processing systems.
• Maintained inventory records and documentation for equipment in database.
• Researched problems and used technical documentation to apply solutions.
• Acquired skills for hardware and software repairs of mobile phones