Opeyemi Adebayo

Work History

IT Administrator

Kobo360

Iponri, Costain, Lagos

09.2020 - Current

Ensure high availability of Kobo360 ( Call center solution and other IT infrastructures.
Interfaced with high-level staff, collecting platforms performance feedback and integrating positive and negative evaluations into future IT policies.
Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
Monitored stability of network and wireless services to deliver comprehensive stability.
Optimized network operations by monitoring, troubleshooting and enforcing Department of Defense (DoD) security compliance.
Performed system maintenance and upgrades, including patches, service packs, hot fixes and new security configurations.
Drafted training materials and organized training sessions for 500 employees.
Facilitated smooth network operations for 150 on-site users, and total of 300 users across 6 locations for
Designed staffing plans for newly opened Branch locations, organizing hiring and training scenarios to verify availability of all necessary competencies at each facility.
Developed multi-site IT execution strategies, aligning work orders at 5 locations to effectively align available resources with historical service data.
Identified and immediately resolved issues with network devices, including Sophos firewall and Ubiquity devices
Provided all required network documentation to inform management.
Maintained network hardware and software and monitored network to support network availability to end users.
Technically supported project planning team for development and implementation of proposals and solutions to address hardware and software problems and network emergencies.
Configured, monitored and maintained email applications and virus protection software.
Performed day-to-day LAN and WAN administration, maintenance and support.
Constructed and maintained Virtual Local Area Network (VLAN).
Provided planning for annual budgets to fund IT projects and controlled spending within budget.

IT Support and Services Officer

Avetium Consult

1004 Housing Estate VI, Lagos

04.2017 - 09.2019

Support all contact centre software being sold by Avetium
Perform on-site and off-site support for Avetium Customers
Actively participate in project delivery of new customer set up for Avetium Contact Centre Solution
Perform UAT for all new customers being set up - Manage user experience for all Avetium Customers
Manage cloud solution for Avetium with 3rd party hosting companies
Participate in deployment of new services for new customers
Ensure requirements are gathered for all implementation
Manage User access levels to perform security administration
Active participation in planning of application upgrades and deployment
Monitor application performance and interact with ICN technical teams to resolve slow performance issues
SLA compliance with regards to user support (quick turnaround times on logged calls)
Setup and execute technical test plans for contact centre changes, new deployment and upgrades
Always keep all application documentation updated
Construct proactive maintenance cycle for contact centre software
Execute periodic applications maintenance - Manage and submit report activities of projects in periodic manner - Build solution architecture.
Worked closely with IT director to maintain optimum levels of communication to effectively and efficiently complete projects.
Offered friendly and efficient service to all customers, handled challenging situations with ease
Administer server's infrastructure in accordance with standards and project/operational requirements.i
Identify and promote best systems administration practices and patterns.
Perform continuous system monitoring.
Provide Tier II/other support

IT Technician

Mecure Pharmaceutical Industrial Limited

Oshodi Apapa Express Way , Lagos

05.2016 - 04.2019

Established, repaired and optimized networks by installing wiring, cabling and devices.
Set up hardware and software in optimal configurations to meet network performance requirements.
Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Managed system-wide operating system and software deployments, as well as related software upgrade problems.
Investigated and corrected problems with printers, copiers and other peripheral devices.
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices and software to set up work stations for employees.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Helped streamline repair processes and update procedures for support action consistency.
Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Updated department documentation such as license databases, infrastructure maps and FAQs to maintain consistent response levels.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running effectively and efficiently.

Summary

Overview

Work History

IT Administrator

IT Support and Services Officer

IT Technician

Education

HND - Computer Engineering

OND - Computer Engineering

West African Senior School Certificate -

Skills

Additional Information

Accomplishments

Software

Work Availability

Certification

Timeline

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