Opeyemi Adaramola
Oniru,Nigeria
Summary
Energetic Supervisor consistently controls expenses to deliver projects within budget and by set deadline. Committed professional with demonstrated abilities in reducing operating costs and maximizing productivity.
Personable Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals, resolve complex problems and deliver innovative improvement strategies.
Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Supervisor
Sahara Group
Lagos, Nigeria
09.2020 - Current
- Design and establish policies, procedures, and work schedules.
- Monitor and ensure general administrative operation in compliance with local and state rules and regulations
- Develop and implement strategic processes for cost savings and optimization.
- Maintain and monitor data management system to organize fleets and travel as per various schedules and requests
- Utilize all fleet/Travel and Facilities-Administrative information and user surveys to forecast new requirements.
- Maintenance estimate collation and documentation report to identify drivers of high cost and implement strategy on efficient cost savings and service delivery
- Accident/incident assessment and report compilation for claim settlement claim
- Analyzing of Quarterly fleet/Travels/Facilities expense report for all entities: this captures expenses for the quarter, analysis on expenditure, high spenders, measures for cost savings
- Vendor Management
- Customer/ Client Relationship Management
- Procurement analysis for Admin related expenditure
- This includes Procurement analysis for Office items,
- Fleet, Travel tickets/Hotel reservations and Facilities Management items
- Design and implement SLA for all vendors
- Ensure total compliance from all regulatory bodies
- Project Management, coordinating project related tasks to ensure timely delivery
- Budget analysis.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Tracked and prepared quarterly reports to present to leadership.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Delegated high volumes of work to empower team, build trust and assist with professional development.
- Monitored expenditures to mitigate risk of overages.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Worked with management team to implement proper division of responsibilities.
Customer Service Team Lead
Centrum Properties Limited
Lagos
11.2015 - 09.2020
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Provided primary customer support to internal and external customers.
Customer Service Officer
Centrum Properties Limited
11.2014 - 10.2015
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered basic technical support for clients on wide range of company products.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Sales Representative
Impro-Impex
07.2013 - 09.2013
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Minimized process lags through strategic sourcing and customer expectation management.
- Executed direct sales from manufacturers to customers to improve profitability within retail environment.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Implemented brand marketing and sales campaigns.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Documented customer interactions using SalesForce to capture data in processing system.
- Expanded customer base and boosted profit within product line.
- Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.
Education
MSc - Public and International Affairs
University of Lagos
11.2017 - 12.2019
Bachelor of Arts - International Relations
Redeemers' University
07.2010 - 2014.01
Skills
Priority management
undefinedCertification
Prince 2 Foundation[Project Management]
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Link -https://www.salary-group.com /2020/02/27/sahara-groups-innovation-hackathon-winners-emerge/
Runner up for Sahara Innovation challenge-Hackathon, First edition (2019).
Timeline
Certified Business Analyst Certification
05-2022
Supervisor
Sahara Group
09.2020 - Current
MSc - Public and International Affairs
University of Lagos
11.2017 - 12.2019
Competency Training for Business Development Executives
07-2017
Customer Service Team Lead
Centrum Properties Limited
11.2015 - 09.2020
Prince 2 Foundation[Project Management]
06-2015
Customer Service Officer
Centrum Properties Limited
11.2014 - 10.2015
Sales Representative
Impro-Impex
07.2013 - 09.2013
Bachelor of Arts - International Relations
Redeemers' University
07.2010 - 2014.01
Similar Profiles
Mayank ManchandaMayank Manchanda
Textile Worker at Sahara GroupTextile Worker at Sahara Group
Aifuwa IgbinobaAifuwa Igbinoba
Stakeholder Engagement & Community Relations at Sahara GroupStakeholder Engagement & Community Relations at Sahara Group
Ejiro GrayEjiro Gray
Director, Governance & Sustainability at Sahara GroupDirector, Governance & Sustainability at Sahara Group