Opara Gospel
Igando,Nigeria
Summary
Engineering graduate and Provisioning Assurance Specialist with experience in operations, service assurance, and infrastructure support. Skilled in problem solving, process improvement, data accuracy, and cross team collaboration. Brings strong communication, adaptability, and a learner mindset, with a track record of supporting reliable service delivery and improving operational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Provisioning Assurance Specialist
Inq. Digital Nigeria
Lagos
2025.08 - 2026.04
- Enforce provisioning standards across engineering teams, validating customer circuit configurations and reducing errors by 30%
- Oversee provisioning workflows, ensuring alignment with 24-hour SLA targets and maintaining 98% SLA compliance
- Manage 40+ monthly requests including upgrades, suspensions, and reactivations, ensuring service continuity and accuracy
- Maintain and improve the customer configuration database, resolving 95% of data inconsistencies and supporting OSS/BSS operations
Cybersecurity Engineer (Intern)
Paidwork
Sacramento, USA
2025.09 - 2025.10
- Conducted vulnerability assessments across cloud and application environments to identify and mitigate security risks
- Monitored and analysed logs using SIEM tools to detect, investigate, and respond to security threats in real time
- Developed and improved Python-based automation for security monitoring across multi-cloud environments
- Supported risk assessments, incident response processes, and implementation of security controls to improve system resilience
Technical Support Engineer
Inq. Digital Nigeria
Lagos
2024.10 - 2025.07
- Diagnosed and resolved 40+ network and service incidents weekly, improving resolution turnaround time by 20%
- Reduced network downtime by 15% through structured troubleshooting of connectivity and service faults
- Managed escalation of high-impact service and network incidents, coordinating with engineering teams for rapid resolution
- Monitored service performance and supported incident handling, maintaining over 90% service availability and customer satisfaction
Electrical Intern
Nigeria Ports Authority
Lagos
2021.02 - 2021.09
- Inspected 50+ electrical systems and recommended solutions to minimize downtime.
- Assisted in installation/maintenance of 10+ electrical units with adherence to safety standards.
- Functioned as maintenance engineer with minimal supervision, cutting resolution time by 20%.
Education
B.Eng. - Electrical and Electronic Engineering
Federal University of Technology Owerri
Owerri, NigeriaSkills
- Communication skills
- Critical and analytical thinking
- Quality Assurance
- Excellent adaptability
- Problem-solving
- Telecommunications networking
- Cloud computing knowledge
Certification
- Health, Safety, and Environment (HSE) - Level 1,2 and 3
- National Youth Service Corp Certificate (August 2025)
- Migration and Modernization on AWS – BeSA Cloud Academy (Nov. 2025)
- DevOps Engineering Certificate – TS Academy (March 2026)
- Agentic AI on AWS - BeSA Cloud Academy (March 2026)
- AWS Solutions Architect
Projects
- Designed secure infrastructure and network architectures with focus on reliability, access control, and operational efficiency
- Built AWS and Terraform based projects to strengthen skills in system design, structured problem solving, and technical documentation
- Developed VPC architectures with subnet segmentation, routing, and traffic control for secure connectivity
References
References available upon request.
Timeline
Cybersecurity Engineer (Intern)
Paidwork
2025.09 - 2025.10
Provisioning Assurance Specialist
Inq. Digital Nigeria
2025.08 - 2026.04
Technical Support Engineer
Inq. Digital Nigeria
2024.10 - 2025.07
Electrical Intern
Nigeria Ports Authority
2021.02 - 2021.09
B.Eng. - Electrical and Electronic Engineering
Federal University of Technology Owerri