Oodo Peter Abarkpa

• Directed alignment of daily operations with long-term strategic vision through meticulous planning and execution.
• Optimised resource allocation to maximise returns on impactful projects.
• Championed creation of innovative products to uphold competitive advantage amid technological advancements.
• Analysed market trends and competitor strategies to secure unique brand differentiation.
• Ensured comprehensive regulatory compliance to mitigate risks across diverse jurisdictions and frameworks.
• Managed and minimised operational financial and cybersecurity risks through proactive oversight.
• Cultivated streamlined communication between board and stakeholders to enhance transparency on performance metrics.
• Led development of a high-performing leadership team through targeted recruitment and mentorship initiatives.
• Promoted a culture of innovation and performance by aligning organisational values with operational objectives.
• Strengthened public image and investor relations through strategic storytelling and engagement.

Strategy and Execution:

• Developing and executing strategies to drive business growth and revenue expansion for the PSS CBN licensed, comprising of three licenses, PTSP, PSSP, and Super agents aligned with SwiftLink's objectives.

• Identify growth opportunities and market trends leveraging on SwitlLink PSS license for

payment gateway services, bulk disbursement services and merchant acquiring services , adapting strategies as needed.

• Leverage existing connections with financial institutions and other relevant regulatory bodies to ensure compliance with CBN regulations.

• Act as the company's key liaison with regulatory authorities, maintaining open communication and fostering a positive relationship and successful audit processes

• Work closely with the legal and compliance unit for KYC documentation and onboarding requirements as required by for CBN audit and license renewal

• Identify and onboard new banks, financial institutions, and fintech partners to expand the company's network and cultivate strong relationships with existing partners, ensuring exceptional service delivery, and fostering mutually beneficial collaborations.

• Identifying and capitalizing on new payment solutions and services for BiyaPOS agent,

Banks's Merchants and value-added service solutions

• Building and maintaining relationships with key partners, stakeholders, and industry players for the implementation and deployment of SwiftLink BIYAPOS agency banking platform, Partnership with Switches, technology platform providers

• Onboarding and signup of POS aggregators, agents POS virtual wallets, merchants POS,

and the integration of value-added service “billers” for both local and foreign web Merchant acquiring payment gateway Platform,

• Lead negotiations with banks and other partners to provide a robust EFT POS android devices and POS hardware

• Facilitates the service level agreement between SwiftLink and OEM's providers, POS

branding , hardware maintenance and support, POS TMS management and upgrades

• Stay updated on industry trends, competitive landscape, and customer preferences to drive informed business decisions.

• Gather and analyse data to provide insights that enhance operational efficiency and

customer satisfaction.

• Set clear performance targets for merchant acquiring, POS aggregators, Agents and FSO's regularly reviewing progress, and implementing corrective actions when necessary.

• Provide regular reports to the CEO on key performance indicators, financial metrics, and market trends.

• Work Closely with the Finance department to ensure MSC transaction fee (PTSP) and (TO) terminal owner are correctly settled into the company's account via the NIBSS-standard merchant service charge of 0.5% (MSC) at every interval
• Work with cross functional stakeholders to evaluate business processes and instigate process improvement.
• Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
• Ensures the process of solutions delivery is optimized from hardware deployment through to installation, integration, testing and operational handover.
• Keeps proper project records on all aspects of the project delivery.
• Manage and co-ordinate support and service engineers in attending to customers' service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices (KPIs).
• Set out requirements to enable operational efficiencies, and then put those improvements into practice to realize benefits
• Divide huge projects into smaller components that can add value gradually
• Discover, hire, guide, and train operational team members
• Collect and analyze data to problem-solve or inform decision-makers
• Demonstrate a drive to create efficiency in processes while simplifying and communicating abstract or complex problems
• Comprehend and concisely articulate difficult, unclear concepts and problems
• Take care of the overall strategy for the tools used by the software development team, the processes around them, deployment and configuration, and the integration of those tools with other systems and teams within the company
• Work together with business stakeholders to describe and visualize current workflows and pinpoint pain areas through ongoing research
• Utilize qualitative and quantitative data to assess trade-offs and decisions
• Prioritize features and requests in light of the business's potential value and strategic objectives
• Establish success criteria and encourage accountability to meet them
• Showcase a thorough understanding of the technical features of the business tools used by the software development team
• Licensed CBN Payment Terminal Service Provider (PTSP)

• Provide guidance and hands-on support for the building, extension, stability and performance of all digital payment platforms exposed to customers. This includes the usability, security and continuity of all such platforms from an engineering perspective.
• Improve revenue from ePayment transactions by ensuring stability and availability of 99.8% or not more than one service interruption per quarter for all ePayment platforms
• Increase customer retention and stick ability to the brand by extreme management of payment failures with appropriate notifications to customers and re-processing failed transactions in batches.
• Work with Enterprise to negotiate with aggregators to finalize agreements by providing technical advice and inspecting the platforms of the aggregators.
• Work closely with internal and external software developers building an e-payment product that is tailored to client's request
• Work with banks and epayment security consultants to prevent payment fraud through our payment gateway.
• Facilitates and support all ePayments activities and ongoing implementation
• Coach and train the team to ensure understanding of the department's objectives and goals, awareness of set targets/requirements and regularly review their training needs.
• Review individual team members' performance and complete appraisals in accordance with employee performance appraisal procedures and time schedules.
• Work with Software developers to optimize the user interface (UI) experience
• Figure out which features should be built and prioritize them based on data and user survey
• Work with our engineering teams and conducting various usability tests with a cross section of users
• Monitor competitors' products updates and campaigns, generating insights campaigns to acquire new users
• Render weekly, monthly and quarterly reports and presentations on market dynamics, local and international competitor product trends and promotion activities.
• Conducting user survey face to face and on calls on regular basis and generating insightful report to the management
• LAGOS NIGERIA (PTAD)

• Direct short-term and long-range planning development to support strategic business goals
• Work closely with the management team on key planning issues and make recommendations on important business decisions. Collaborates with other departments to resolve problems, facilitate business solutions and enhance service delivery.
• Providing prompt and courteous service to all internal and external customers
• Facilitates the deployment of a back-end terminal management system (TMS) and POS integration to financial institutions and licensed Fintech companies
• Perform, organize, and streamline operational tasks to reduce the potential for errors.
• Contribute toward/lead continuous improvement efforts/initiatives.
• Track metrics to ensure targets are hit.
• Effectively communicate the company value propositions across various marketing activities (conferences, customer events,) through presentations and proposals
• Manage the inherent trade-offs between prospective clients and shareholder
• Liaise with Product stakeholders to continually improve on products and service offering to clients
• Track record in delivering business development outcomes Self -generate leads by utilizing cold calling, professional networking, and personal connections

• Understand customer needs and draft product requirements and design the product's roadmap. Own and drive the development roadmaps for integration projects on the SMS platform
• Serve as a product manager for the migration to Cellulant's Mobile wallet platform, ensuring a smooth transition. Coordinate the collection, description, analysis, and prioritization of migration feature requests
• Lead the product design and release process for tools that facilitate migration into the platform.
• Perform gap analysis between the source platform and Cellulant's Mobile wallet platform to identify necessary migration features.
• Assist in creating repeatable and scalable data import systems for the core SMS platform.
• Document and effectively communicate the capabilities of the platform to incoming engineering and product organizations.
• Collaborate closely with the Core integration team, engineering teams, and service operations and implementation teams.
• Collect and analyze user feedback, product competition analysis, market research, and maintain the product's competitive advantage
• Work alongside with external and internal software counterparts to ensure proper implementation of new products
• Coordinate with a cross-functional team to ensure product quality and delivery

• Direct short-term and long-range planning development to support strategic business goals
• Providing prompt and courteous service to all internal and external customers
• Facilitates the deployment of POS terminals to commercial banks with the technical department and ensure prompt delivery.
• Perform, Organize, and streamline operational tasks to reduce the potential for errors.
• Contribute toward/lead continuous improvement efforts/initiatives.
• Working in a changing environment where responsibilities and duties may change
• Continuously learning and improving on product and job knowledge
• Track metrics to ensure targets are hit
• Effectively communicate the company value propositions across various marketing activities (conferences, customer events,) through presentations and proposals
• Report on forces that shift strategic directions of accounts and tactical budgets
• Manage the inherent trade-offs between prospective clients and our shareholder
• Collaborates with other departments to resolve problems, facilitate business solutions and enhance service delivery.
• Bring the customer into the team and liaise with Product stakeholders to continually improve our products and service offering to clients
• Self-generate leads by utilizing cold calling, professional networking, and personal connections

• Installs and activates new POS terminals for deployment at merchant's locations.
• Schedule and carry out preventive maintenance for POS terminals deployed
• Ensure highest level of customer satisfaction among assigned clients
• Offers sound technical advice for trouble -free operations of the system
• Training and retraining of merchants for POS usage and deployment
• Liaise closely with call center operations to provide support for issues reported to the call Centre
• Keep records to identity best vendors for communication
• Maintain an up-to-date service log book of support provided
• Provide technical support based on SLA of assigned clients
• Plan and run sub-project to upgrade all hardware.
• Support value added solution; closed system loyalty schemes
• Banking on POS, deploy IN-BRANCH solution to banks