Onyishi Solomon Kelechi
Abuja
Summary
Experienced with diagnosing and repairing computer hardware and software. Utilizes strong troubleshooting skills to resolve issues efficiently and effectively. Track record of providing exceptional customer service and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Computer Repair Technician
Utopian Healthcare
06.2019 - Current
- Diagnosed and repaired hardware issues on desktops, laptops, and servers, reducing downtime by 30%
- Installed and configured operating systems and software applications, enhancing system performance for over 200 clients
- Managed inventory of spare parts, ensuring a 95% availability rate for critical components
- Provided technical support to clients, achieving a 98% customer satisfaction rate
IT Support Specialist
Nice Associate
03.2015 - 05.2019
- Troubleshot and resolved network connectivity issues, improving network uptime by 25%
- Conducted routine maintenance on computer systems, extending equipment lifespan by 15%
- Trained over 50 staff members on basic troubleshooting and software usage, reducing support tickets by 20%
- Collaborated with vendors to procure and implement new hardware solutions, enhancing operational efficiency
Education
Bsc - Biochemistry
University of Nigeria
01.2010
Skills
- Hardware Diagnostics and Repair
- Operating Systems: Windows
- Software Installation and Configuration
- Peripheral Device Management
- Network Troubleshooting
- Attention to Detail
- Customer Service
- Computer assembly
- Hardware and software installation
- Technical support
- System upgrades
Certification
- We Academy + Certification
- Certified Computer Repair Technician
Additional Information
Proficient in Microsoft Office Suite and various diagnostic tools., Strong analytical and problem-solving skills., Excellent communication and interpersonal abilities.
Reading
Learning new ideas and AI
Languages
English
Timeline
Computer Repair Technician
Utopian Healthcare
06.2019 - Current
IT Support Specialist
Nice Associate
03.2015 - 05.2019
- We Academy + Certification
- Certified Computer Repair Technician
Bsc - Biochemistry
University of Nigeria
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