ONYINYE KATE UBBOE
BUSINESS ANALYST
Uyo,NIGERIA
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
17
17
years of professional experience
Work History
Business Sales Analyst
SOLLUZE DIGITAL LINK
06.2022 - Current
- Development and deployment of sales strategy and systems
- Conduct interviews with key business users to collect information on business processes and user requirements.
- Analyze open orders, backlog, and sales data to provide sales team with insights.
- Analyze key aspects of business to evaluate factors driving results and summarize into presentations.
- Collaborate with stakeholders to define project objectives and criteria.
- Survey clients to ascertain requirements and expectations for product.
- Deliver analysis of market, sales and consumer trend impact on long and short-term strategies.
- Interact with internal customers to understand business needs and translate into requirements and project scope.
- Perform gap analysis to identify areas of improvement.
- Generate business intelligence reports to inform strategic decision-making.
- Identify patterns and trends in large data sets and provided actionable insights.
- Develop customized reports, summarizing and presenting data in visually appealing format.
- Generate ad-hoc reports to evaluate specific business requirements.
- Utilize data visualization techniques to present and explain complex data sets.
- Develop data mining algorithms to identify and classify patterns in data.
- Create data models to support decision-making processes
- Collaborate with stakeholders to identify business needs and data sources.
- Analyze data to identify root causes of problems and recommend corrective actions.
Sales Analyst
ACCESS BANK PLC
Uyo, Nigeria
04.2019 - 05.2022
- Nigeria’s premier commercial bank and most valuable banking brand
- Most responsible African Bank of the year,2017
- Most outstanding CSR practitioner of the year,2017, Akwa Ibom, Uyo,
- Effectively developed a business development strategy focused on financial gain
- Achieved over 85% new customer sign- ons in 2020
- Sustained internal partner relationships between various departments in the branch
- Trained over 30 entry level staff and moulded them into valuable salespeople
- Prepared proposed financial budgets subject to approval by management
- Utilized excel spreadsheets for monthly budget monitoring, scorecard monitoring and several reports
- Ensured laid down policies, procedures, and regulatory guidelines were followed in the discharging of duties
- Increased market share by devising plans based on research findings and data.
- Produced scheduled and ad hoc reports using excel,power Bi
- Developed tools and processes to help improve operational efficiency and enhance sales team productivity.
- Drove adoption of new products eg digital products through end user education, training and onboarding.
- Gathered, organized and analyzed data, resolved discrepancies and modeled information.
- Generated bar graphs, trend lines and pie charts to represent sales data.
- Automated data reporting by using relevant Softwares
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Applied sales forecasting techniques and strategic planning to verify sales and profitability of products, lines and services.
Business Development Manager
Akwa Ibom
05.2016 - 04.2019
- Coordinated and supervised activities of all units in the branch office
- Increased branch office profitability by 90% as at 2019
- Effectively developed a business development strategy focused on financial gain
- Arranged business development meetings with prospective clients and signed them on
- Achieved over 95% new customer activations in 2018
- Supervised a team of over 15 sales staff
- Effectively promoted company’s product/services
- Managed expectations of 100+ customers daily in a friendly and courteous manner
- Improved customer experience through quick attention, prompt complaint handling/resolution, and matched customers’ needs with the right products
- Sustained internal partner relationships between various departments in the branch
- Trained over 50 entry level staff and molded them into valuable salespeople
- Prepared proposed financial budgets subject to approval by management
- Utilized excel spreadsheets for monthly budget monitoring, scorecard monitoring and several reports
- Ensured laid down policies, procedures, and regulatory guidelines were followed in the discharging of duties, to sign on new clients, increased branch sales by at least 50%
- Supervised a team of over 8 staff as a team lead
- Managed expectations of 50+ customers daily in a friendly and courteous manner
- Effectively promoted company’s product/services
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Developed process to analyze customer feedback to incorporate insights into product development strategies.
- Compiled product and customer data to generate informed profit projections.
- Represented company and promoted products at conferences and industry events.
- Scheduled and implemented product promotions in accordance with available inventory and staff resources.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Prepared sales presentations for clients showing success and credibility of products.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Customer Services Officer
Diamond Bank Plc
Onitsha, Anambra
02.2006 - 04.2016
Education
Bachelor of Science - Geological Sciences
Nnamdi Azikiwe University
07.1999 - 05.2003
MBA - Finance & Investment
Association of Chartered Certified Accountant (ACCA - undefined
Ahmadu Bello University
01.2018 - 04.2001
Skills
Strategic planning
Business process mapping
Data analysis
Project finance
Business planning
Negotiation
Operations analysis
Product development
Data Mapping
Marketing research
Workflow Analysis
Gap analysis
Project Management
Consulting
Customer targeting
Microsoft Office Suite
Search Engine Optimization
Staff Management
Competitive analysis
Operations management
SQL and databases
Needs assessments
Web-based reporting tools
Affiliations
Business analyst with strong analytical and problem solving skills.
Over 16years professional experience with top commercial banks, serving in various
capacities including Branch management.
Solid skills in business elicitation, stakeholder engagement and gathering requirements
Multifaceted finance Officer with strong background in all aspects of accounting and
finance management, business negotiations, and budget administration.
Armed with a strong capability in performing various duties in a fast-paced and demanding
work environment
Known for excellent interpersonal skills along with the ability to maintain solid client
relationships.
Great organizational and time management skills
Proven flexible and cooperative team player
Proficient in MS Office Suite, power-bi, internet, email etiquettes, web-based and other
applications
Timeline
Business Sales Analyst
SOLLUZE DIGITAL LINK
06.2022 - Current
Sales Analyst
ACCESS BANK PLC
04.2019 - 05.2022
Association of Chartered Certified Accountant (ACCA - undefined
Ahmadu Bello University
01.2018 - 04.2001
Business Development Manager
Akwa Ibom
05.2016 - 04.2019
Customer Services Officer
Diamond Bank Plc
02.2006 - 04.2016
Bachelor of Science - Geological Sciences
Nnamdi Azikiwe University
07.1999 - 05.2003