Hi, I’m
Onyinye Doris Nwafor
Customer Service Representative
Amuwo Odofin ,Lagos
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
years of professional experience
7
years of post-secondary education
1
Certification
Work History
FirstBank Nigeria Limited Trade Fair Branch , Lagos
Customer Service Officer
12.2016 - 10.2022
Job overview
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
FirstBank Nigeria Limited Commassie House Abuja, Federal Capital Territory
Secretary to the Group Executive
02.2013 - 11.2016
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to Business Development Managers and clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
- Maintained daily report documents, memos and invoices.
- Managed filing system, entered data and completed other clerical tasks.
- Updated spreadsheets and databases to track, analyze, and report on monthly performance of various business development units.
Ecobank NigOjo Alaba Branch, Lagos
Secretary to the Manager
10.2007 - 05.2009
Job overview
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Scheduled appointments and conducted follow-up calls to clients.
Independent National Electoral Commission, INECDuara, Kastina
Administrative Officer - NYSC
03.2006 - 01.2007
Job overview
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Imo State UniversityOwerri
Bachelor Of Science from Business Management
10.2009 - 08.2012
Nuhu Bamalli Polytechnic Zaria Kaduna State
Higher National Diploma from Public Administration
09.2003 - 08.2005
Federal Polytechnic OkoAnambra State
Ordinary National Diploma OND from Secretarial Studies
01.2000 - 11.2001
Skills
Documentation and reporting
Service recommendations
Inbound and outbound calling
Database Management
Sales expertise
Report preparation
CRM
Certification
Associate Member, Chartered Institute of Administration
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Officer
FirstBank Nigeria Limited
12.2016 - 10.2022
Secretary to the Group Executive
FirstBank Nigeria Limited
02.2013 - 11.2016
Imo State University
Bachelor Of Science from Business Management
10.2009 - 08.2012
Secretary to the Manager
Ecobank Nig
10.2007 - 05.2009
Administrative Officer - NYSC
Independent National Electoral Commission, INEC
03.2006 - 01.2007
Nuhu Bamalli Polytechnic
Higher National Diploma from Public Administration
09.2003 - 08.2005
Federal Polytechnic Oko
Ordinary National Diploma OND from Secretarial Studies
01.2000 - 11.2001