Onyinyechi Anita Ikea
Ikeja
Summary
Motivated and results-oriented sales and account manager with a proven track record of exceeding sales targets and building successful client relationships. Cultivates, nurtures, and maintains long-term customer relationships to boost sales and grow brand visibility. With my excellent communication and negotiation skills, self-driven and thrive in a fast-paced and competitive sales environment. Dedicated to delivering exceptional customer service and driving revenue growth
Overview
5
5
years of professional experience
4
4
Certification
Work History
Sales Account Manager
FRNG Limited
09.2020 - Current
- Built, managed, and maintained business relationships with clients of different financial assets portfolios.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Prospected new leads with high levels of outbound calls to both cold and warm contacts converting them to actively trading clients.
- Developed exceptional rapport with customers to build trust and create value through guided trading decisions to maximize client retention.
- Captured business by explaining, demonstrating, and highlighting products through conversations, formal presentations, and physical and virtual training.
- Worked diligently to resolve unique and recurring complaints, promote loyalty, enhance operations, and increase return customer base.
- Regularly provide market intelligence and research techniques to clients by analyzing financial markets, and daily preparation of market analysis to clients.
- Contributed to team success by helping train and motivate less experienced team members.
- Consistently exceeded monthly sales quotas by more than 5% by pursuing leads and expanding prospect list
- Increased referrals 30% by building productive partner networks.
- Contacted over 1550 of new and existing customers to discuss new products and services.
- Managed portfolio of over 2000 accounts totaling $500,000 in sales.
- Attracted over 500 new accounts through targeted client development.
- Worked closely with other departments to promote products and marketing campaigns to develop solutions and accomplish shared objectives.
Front Desk/Customer Service Executive
FRNG Limited
07.2018 - 08.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Received guests and assisted them with sign-up.
- Monitor and update records and files
- Trained new personnel regarding company operations, policies, and services.
- Provided excellent customer care by responding to requests, assisting with product selection, and handling ordering functions.
Intern
Onyibe Solomon Associates
06.2015 - 12.2015
- Conducted property valuation for client under the supervision of professional appraiser
- Facilities management
- Managed property portfolios and facilities
- Conducted property inspection
- Kept records and managed accounts
- Managed online property sales and marketing
- Managed construction site inspection.
Assistant Space Arrangement / Interior Designer
Arcdos Contractors Limited
01.2017 - 01.2018
- Prepared cost and material estimates prior to advising on marketing matters and real estate design layouts.
- Arranged furniture to facilitate traffic flow and design objectives.
- Maintained knowledge of constantly changing interior design trends and products.
- Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
- Advised clients on comfort and durability of various fixtures, materials and surface coverings.
Education
Bachelor of Science - Estate Management
University of Lagos
2016
Diploma Certificate - Chemical Engineering
University of Benin
2010
Skills
- Client Account Management/Relationship
- Sales Trend Analysis & Sales Presentations
- Market Trend Analysis
- Communication Skills
- Interpersonal & Great Team Player
- Business Intelligence
- Logical & Critical Thinking
- Business Development
- Adaptive & Teachable
- Emotional Intelligence
- Marketing & Sales
- Product Knowledge & Problem-Solving Skills
Certification
Data Analytic and Business Intelligent tools
Quantum Analytic NG, Nigeria | 2023
Data Analytic and Business Intelligent tools
Dataleum Academy, Nigeria | 2022
Personal Effectiveness Training
Ahavah Foundation Training Nigeria, Nigeria | 2017
Timeline
Sales Account Manager
FRNG Limited
09.2020 - Current
Front Desk/Customer Service Executive
FRNG Limited
07.2018 - 08.2020
Assistant Space Arrangement / Interior Designer
Arcdos Contractors Limited
01.2017 - 01.2018
Intern
Onyibe Solomon Associates
06.2015 - 12.2015
Bachelor of Science - Estate Management
University of Lagos
Diploma Certificate - Chemical Engineering
University of Benin
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