Microsoft office
ONYINYECHI OFOMA
CUSTOMER SERVICE EXECUTIVE
Ajah, Lagos,LA
Summary
Dynamic and results-driven professional with a proven track record in customer engagement and sales enhancement at United Bank for Africa. Expertise in CRM software, combined with a strong ability to build rapport, fosters positive customer experiences that drive loyalty and revenue growth. Consistently exceeding performance metrics through technical troubleshooting and empathetic communication demonstrates a commitment to exceptional service and unmatched support. Career aspirations focus on advancing customer relationship strategies to elevate overall business performance while ensuring customer satisfaction through innovative solutions tailored to diverse needs.
Overview
5
5
years of professional experience
Work History
Data Analyst Trainer
TechTutorsNG
09.2025 - Current
- Managed multiple projects simultaneously while maintaining attention to detail and impacting data analytical knownledge.
- Trained Data Analyst aspirants on advanced statistical techniques, boosting overall productivity and output quality.
- Continuously updated knowledge of industry best practices, staying current with emerging trends in data analytics field.
- Developed comprehensive training materials for new Data Analysts Aspirant, ensuring a smooth onboarding process.
Sales Agent
Consumer Opportunity
01.2024 - 01.2025
- Managed inbound and outbound calls.
- Reached out to potential customers to upsell the company’s products.
- Identified customer needs, answered their questions, and solved their problems.
- Adhered to the communication scripts when speaking to customers.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Handled customer engagement independently.
- Maintained detailed record of customers on the CRM system.
Telemarketing
United Bank for Africa
01.2023 - 01.2024
- Developed strategies for successful telemarketing campaigns.
- Update the customer profile, and log conversations in the CRM tool.
- Provide technical support, troubleshooting, and product guidance for customers.
- Ensured compliance with applicable laws and regulations governing telemarketing activities.
- Developed new customer base via past relationships, telemarketing and networking.
Customer Service Representative
United Bank for Africa
01.2021 - 01.2023
- Resolved customer issues efficiently, escalating to higher levels when necessary.
- Ensured high levels of customer satisfaction by delivering exceptional services.
- Handled customer inquiries and complaints through phone, email, or chat.
- Provides accurate information about products, services, or company policies.
- Maintained customer records in CRM tools.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
B.Tech. - Industrial Chemistry
Federal University of Technology
Minna, Niger State11.2018
Skills
Empathy
Active Listening
Excellent Communication
Adaptability
Problem Solving
Analytical and Critical Thinking
Product Knowledge
Continuous learning
Collaborative mindset
Detail-oriented
CRM software usage
Time management
Software
Avaya CRM
Convoso CRM
Finacle
Mysql
Power Bi
Zoho
Timeline
Data Analyst Trainer
TechTutorsNG
09.2025 - Current
Sales Agent
Consumer Opportunity
01.2024 - 01.2025
Telemarketing
United Bank for Africa
01.2023 - 01.2024
Customer Service Representative
United Bank for Africa
01.2021 - 01.2023
B.Tech. - Industrial Chemistry
Federal University of Technology