ONYINYE UKPE
Uyo,Nigeria
Summary
Highly dedicated and versatile professional with years of combined experience centred on administration, customer service and business development. I have delivered outstanding results in fast paced environments by combining administrative skills with leadership skills. Key areas of competence include deep mastery of Microsoft office, customer service, operations management, policy planning, organisational effectiveness etc.
Overview
12
12
years of professional experience
12
12
years of post-secondary education
Work History
Administrative Officer
Buena Sante Pharmacy
Lagos, Nigeria
09.2014 - Current
- Develop and manage general administrative functions which include integrated filing system for proper recording keeping, data management, and record of inventory which aided proper stock keeping mechanism in the organisation
- Liaise with finance department and achieved prompt payment of utility bills, assisted in preparation of accounts payable for vendors and helped check their rates and invoice
- Handle all logistics surrounding the organising of meetings, ensuring all activities within the meeting venue go according to plan
- Prepare activity reports which served as a guideline for nagement as regards handling of confidential documents and files
- Provided exceptional support to the Director and co-workers, hence increased overall efficiency by 70%
- Devised an alphabetically structured filing system that made it easier to retrieve documents and correspondence as opposed to the previous filing system
- Offered excellent customer service to colleagues and external representatives, maintaining company reputation.
Customer Representative
Total Gift Galore
Abuja, Nigeria
02.2013 - 07.2014
- Assigned tasks of responding to customer queries and concerns regarding services of the organisation
- Designed initiatives to enhance business performance and customer satisfaction
- Conducted needs-based selling by using non-scripted probing techniques to find customer requirements
- Communicated effectively with team members to ensure quality and timely expedition of customer requests.
Education
B.Sc. Public Administration - Public Administration
University of Lagos
Lagos, Nigeria 05.2015 - 11.2021
Senior School Certificate Examination (SSCE) -
Government Secondary School
Wuse, Abuja 09.2003 - 06.2009
Skills
- Ability to work well in team-oriented environment as well as independently
- Customer relationship management
- Proficiency in MS Word, Excel, Adobe Reader, Outlook, and Internet
- Strong multi-tasking, tasks prioritising, and time management skills
- Outstanding attention to detail and management skills
- Effective oral and written communication skills
- Performance improvement strategies
- Ability to utilise critical thinking skills to analyse, and solve administrative problems
- Ability to maintain flexible working schedule to meet tight deadlines
- Self-motivated and willing to take charge and make sure things get done properly without needing follow-ups
- Ability to maintain proper confidentiality of company's sensitive information
Affiliations
- Reading, Travelling
Reference
Available on request
Timeline
B.Sc. Public Administration - Public Administration
University of Lagos
05.2015 - 11.2021
Administrative Officer
Buena Sante Pharmacy
09.2014 - Current
Customer Representative
Total Gift Galore
02.2013 - 07.2014
Senior School Certificate Examination (SSCE) -
Government Secondary School
09.2003 - 06.2009
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