ONYINYE OBI
Customer Service Representative
4, Babatunde Street, Off Ogunlana Drive, Surulere,Lagos, Nigeria
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Zenith Bank Plc
Lagos, Lagos
08.2021 - Current
- Promptly respond to customer inquiries in person or via phone, email, mail, or social media.
- Quickly and efficiently open customer accounts by accurately recording account data.
- Maintain financial accounts by processing customer adjustments timely and professional.
- Increased customer base by 30% during the year 2022 due to the delivery of quick service.
Administrative Assistant
Ministry Of Environment
Abeokuta , Ogun
03.2019 - 03.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Created and maintained office forms and procedures to assist with administrative tasks.
- Greeted and welcomed clients with a warm, friendly, and positive attitude.
- Coordinated the repair and maintenance of office supplies and equipment bi-weekly.
Education
Bachelor Of Science - Chemistry
University of Lagos
Akoka, Lagos 10.2014 - 11.2018
Skills
Multi-line phone talent
Awards
- Recognized for outstanding service to clients and dedication to fellow employees.
- Received one of two awards given in a corporation of 1000+ employees.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Representative
Zenith Bank Plc
08.2021 - Current
Administrative Assistant
Ministry Of Environment
03.2019 - 03.2020
Bachelor Of Science - Chemistry
University of Lagos
10.2014 - 11.2018
Similar Profiles
CYRIL IKUENOBECYRIL IKUENOBE
Data Entry Operator Senior(Head of Operations) at Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)Data Entry Operator Senior(Head of Operations) at Zenith Bank PLC(Most Valuable Nigerian Bank, 2023)
Daniel Danea UtomiDaniel Danea Utomi
Head of Marketing. at Zenith Bank plcHead of Marketing. at Zenith Bank plc
JOY DASOFUNJOJOY DASOFUNJO
Retail Marketer at Zenith bank plcRetail Marketer at Zenith bank plc