Summary
Skills
Work history
Education
Certification
Work availability
Timeline

Onyinye Mbieli

Doha, Qatar
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Summary

Business Analyst effective at delivering quality system requirement documentation ahead of tight deadlines. Business process mapping and end-user testing expertise.

Skills

Financial and data analysis

Business continuity planning

Agile management: Scrum, Kanban, Agile

Experience in Sales Operations, Revenue Operations, or Finance

Excellent organizational, communication and listening skills

Proven ability to self-manage projects and follow through to completion

Proven ability to be successful in a complex, fast-paced environment, planning and managing at both the strategic and operational level

Monthly Operating Report (MOR) production

Knowledge of Tools: Jira, GitHub, Google Work Space, Slack, Confluence

Performance reporting

Process development

Operations analysis

Work history

BUSINESS ANALYST

Yellow Card Financial Services Inc
08.2020 - Current
  • Knowledge of UB-04, diagnosis and procedure coding terminology
  • Management of sales order and sales returns backlog for assigned region in accordance with the Company’s Backlog Policy
  • Drive insights and strategy through regular and ad hoc reporting and dashboarding within Salesforce.com, Salesforce Analytics and Excel
  • Continuously work to improve usability of our Salesforce instance for all revenue teams
  • Provide day-to-day SFDC support to the EMEA sales team, including demonstrating sales processes and answering SFDC related questions
  • Drive Revenue Velocity by assisting sellers throughout the entire RFx process, from proposal reception to submission
  • Review and process sales orders for all new and renewal business
  • Take ownership of order flow and the services behind the operations
  • Manage and analyze customer data (customer history, customer metrics, customer spend, support dates, etc.)
  • Participate and drive cross-functional projects throughout the organizations
  • Used analytical tools to forecast operational needs and resource requirements.
  • Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
  • Documented process flows and implemented requirements for functional improvements.
  • Collaborate with project managers and other stakeholders to identify business requirements and goals, and develop project plans
  • Analyze and document business processes, workflows, and user stories, ensuring alignment with project objectives
  • Develop functional and non-functional requirements and specifications, and ensure that project deliverables meet business needs and quality standards
  • Monitor project progress, and identify and manage project risks and issues
  • Communicate with clients and internal teams to manage expectations and ensure project success
  • Lead and mentor junior business analysts, and provide guidance and support as needed


REVENUE OPERATIONS ANALYST

Yellow Card Financial Services Inc
06.2018 - 02.2020
  • Implemented process improvements to reduce operational costs.
  • Used analytical tools to forecast operational needs and resource requirements.
  • Maximised profitability by optimising processes to develop and monitor KPIs in line with business objectives and plans.
  • Implemented action plans for operational improvements, boosting productivity levels.
  • Establishing + maintaining enterprise coding and configuration standards
  • Supporting the Director, Revenue Operations with Openings & Transitions, Revenue System Builds, and Ongoing Project Management tasks; represents the Revenue team (ex. impact of PMS inventory changes on connected RM systems)
  • Management of TravelClick Partner contracting + renewal processes for enterprise
  • User Access control for all Revenue Systems
  • Advanced User: Opera PMS, SynXis CRS, IDeaS RMS G2 + G3
  • Provides direct support to Distribution + Strategy teams

Operations Intern

Schlumberger
07.2017 - 08.2018
  • Coordinated with team members to facilitate efficient project management processes.
  • Conducted regular audits to verify compliance with established operational standards.
  • Supported development and implementation of streamlined processes for increased efficiency.
  • Adapted quickly to changing priorities and took initiative to address emerging operational needs.
  • Responded to operational inquiries and requests from various stakeholders.
  • Assisted in analysis of operational data to identify trends and areas for improvement
  • Participated in team meetings, offering insights and ideas for process improvement.
  • Provided administrative support to enhance organisational effectiveness.
  • Prepared reports and presentations for senior management.
  • Produced revenue forecasts to promote financially responsible decision-making and cash flow planning.
  • Analysed logistics expenses and recommended cost-cutting measures to keep operating costs low.
  • Managed external supplier and stakeholder relations, enabling success in achieving turnaround objectives.

Education

Bachelor of Business Administration -

Madonna University
10/2013 - 09/2017

Certification

  • Accredited Business Accountant - June 2021
  • IIBA Certification of Competency in Business Analysis (CCBA) - Sep 2018 - August 2019
  • Salesforce Essential Training - In view

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

BUSINESS ANALYST - Yellow Card Financial Services Inc
08.2020 - Current
REVENUE OPERATIONS ANALYST - Yellow Card Financial Services Inc
06.2018 - 02.2020
Operations Intern - Schlumberger
07.2017 - 08.2018
Madonna University - Bachelor of Business Administration,
10/2013 - 09/2017

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Onyinye Mbieli