ONYINYE ELUKEME
Sales Operations And Enablement Specialist
Lagos
Summary
An experienced Sales Professional with 4+ years’ experience in Customer Relationship Management Opportunity Tracking, Lead Qualification, Sales Forecasting and Conflict Resolution who has outstanding communication, networking, and administrative skills with a proven track record of significantly increasing sales, service quality, and customer base while providing critical value addition to drive strategic decisions and organizational goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Sales Operations and Enablement Specialist
Dimension Data Limited
Lagos
10.2021 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects and trainings on time.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
Sales Account Manager
Manifold Computers Limited
06.2021 - 09.2021
- Maintain client relationships, oversee the sales process, and act as a point of contact
- Determining client’s business requirements and recommend suitable products and solutions
- Collaboration with OEMs (Original Equipment Manufacturers) to bring new technologically innovative solution to clients
- Managing accounts, ensuring clients are satisfied, and generating new sales opportunities
- Negotiates sales, package discounts, and long-term contracts with clients
- Establishes sales goals and implements a plan to meet those goal
- Prepare weekly and monthly reports on account and sales transactions
Sales Support Officer
Cloud Exchange West Africa
01.2019 - 05.2021
- Develop and implement strategic plans to increase market share and market size
- Facilitate all channels and leads to generate sales – organized marketing event and key client workshops
- Manage all vendor portals, channeling opportunities from the vendor portal to the assigned account managers
- Manage Business relationship with Preferred Partners on the “Preferred Partner Programme” supporting the relationship from pipeline to deal closure stage – Achieved a 25% increase in revenue growth, client retention and customer satisfaction
- Improved operational efficiency within my team by actively tracking actions and ensuring resolution
- Effectively process orders – obtain and renew licenses and supporting documents for bids and proposals prepare quotes, sales orders and provide after sales support
- Conducted regular product research ensuring responsiveness to market trends and customer behavior
- Oversee the sales database – update the sales CRM providing weekly, monthly, and quarterly reports
Telesales Representative
Cloud Exchange West Africa
01.2018 - 12.2018
- Managed the sales and client database – made cold calls, identified leads, and channeled opportunities to Client Managers
- Ensured prompt resolution of clients’ queries boosting customer’s satisfaction by 50%
- Efficiently received and processed orders
- Oversaw marketing strategies – Influenced over 50 new customers to key into targeted products
Customer Service Representative
Elroi Global Services
Lagos
06.2017 - 12.2017
- Managed over 20 customers providing relevant guidance and information on company’s products
- Coordinated internal departments ensuring synergy in response to customer requests
- Developed requirements and standards for processes - packaging, procurement, delivery
- Boosted batch-to-batch product quality and efficient resource allocation – Decreased overhead cost by 17%
- Created processes and methods to gather supply chain data, aiding ease of transaction and business continuity
Corps’ Teacher
Access International School
06.2016 - 05.2017
- Managed a class of 30 students – planned and delivered lessons
- Assessed, tracked, and developed reports on the performance, and progress of students
- Provided guidance and advice to students on academics, social issues, and career
Field Marketer
Nigeria Breweries Plc
Lagos
04.2015 - 09.2015
- Served as a liaison between the customers and the company
- Promoted the Company’s brand of products against competing brands through active marketing
- Collated and drafted reports on client feedback – inquiries, complaint, and appraisals to guide stakeholder decisions
Education
Bachelor of Science - Microbiology
University of Nigeria Nsukka
Enugu, Nigeria 08.2011 - 07.2015
Personnel Management | Chartered - Human Resources Management
Institute of Personnel Management of Nigeria (CIPMN)
Lagos, Nigeria 04.2018 - 08.2021
Skills
Relationship and Customer ManagementBusiness Operations and Strategy DevelopmentSales, Marketing and NegotiationConflict and Query ResolutionCustomer Relationship Management Tools (Zoho, SalesForce etc)Leadership and Team ManagementAdministration and Project ManagementEffective Communication and Interpersonal Relations
Business growth and retention
In-depth knowledge of Salesforce
Enthusiastic yet professional demeanor
Sales and contact reports
Accomplishments
- Maintained a minimum of 75% KPI year over year
- Consistently the top salesperson, exceeding sales targets and increasing the customer service ratings
- Coordinated and executed a preferred partner program achieving a 46% growth of the sales pipeline
- Boosted account penetration by 57% through targeted leads generation
- Increased revenue by 40% through NBA sales and services
- Implemented process improvement achieving a 67% improvement in response time on proposals and quotes and a 24 hours resolution time gap leading to a 70% increase in client retention and 50% reduction in client churn rate
Timeline
Sales Operations and Enablement Specialist
Dimension Data Limited
10.2021 - Current
Sales Account Manager
Manifold Computers Limited
06.2021 - 09.2021
Sales Support Officer
Cloud Exchange West Africa
01.2019 - 05.2021
Personnel Management | Chartered - Human Resources Management
Institute of Personnel Management of Nigeria (CIPMN)
04.2018 - 08.2021
Telesales Representative
Cloud Exchange West Africa
01.2018 - 12.2018
Customer Service Representative
Elroi Global Services
06.2017 - 12.2017
Corps’ Teacher
Access International School
06.2016 - 05.2017
Field Marketer
Nigeria Breweries Plc
04.2015 - 09.2015
Bachelor of Science - Microbiology
University of Nigeria Nsukka
08.2011 - 07.2015