ONYINYE ELUKEME
Sales Operations And Enablement Specialist
Lagos
Summary
An experienced Sales Professional with 4+ years’ experience in Customer Relationship Management Opportunity Tracking, Lead Qualification, Sales Forecasting and Conflict Resolution who has outstanding communication, networking, and administrative skills with a proven track record of significantly increasing sales, service quality, and customer base while providing critical value addition to drive strategic decisions and organizational goals.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Sales Operations and Enablement Specialist
Dimension Data Limited
Lagos
2021.10 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Created plans and communicated deadlines to complete projects and trainings on time.
- Prepared variety of different written communications, reports and documents.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team-building activities to enhance working relationships.
Sales Account Manager
Manifold Computers Limited
2021.06 - 2021.09
- Maintain client relationships, oversee the sales process, and act as a point of contact
- Determining client’s business requirements and recommend suitable products and solutions
- Collaboration with OEMs (Original Equipment Manufacturers) to bring new technologically innovative solution to clients
- Managing accounts, ensuring clients are satisfied, and generating new sales opportunities
- Negotiates sales, package discounts, and long-term contracts with clients
- Establishes sales goals and implements a plan to meet those goal
- Prepare weekly and monthly reports on account and sales transactions
Sales Support Officer
Cloud Exchange West Africa
2019.01 - 2021.05
- Develop and implement strategic plans to increase market share and market size
- Facilitate all channels and leads to generate sales – organized marketing event and key client workshops
- Manage all vendor portals, channeling opportunities from the vendor portal to the assigned account managers
- Manage Business relationship with Preferred Partners on the “Preferred Partner Programme” supporting the relationship from pipeline to deal closure stage – Achieved a 25% increase in revenue growth, client retention and customer satisfaction
- Improved operational efficiency within my team by actively tracking actions and ensuring resolution
- Effectively process orders – obtain and renew licenses and supporting documents for bids and proposals prepare quotes, sales orders and provide after sales support
- Conducted regular product research ensuring responsiveness to market trends and customer behavior
- Oversee the sales database – update the sales CRM providing weekly, monthly, and quarterly reports
Telesales Representative
Cloud Exchange West Africa
2018.01 - 2018.12
- Managed the sales and client database – made cold calls, identified leads, and channeled opportunities to Client Managers
- Ensured prompt resolution of clients’ queries boosting customer’s satisfaction by 50%
- Efficiently received and processed orders
- Oversaw marketing strategies – Influenced over 50 new customers to key into targeted products
Customer Service Representative
Elroi Global Services
Lagos
2017.06 - 2017.12
- Managed over 20 customers providing relevant guidance and information on company’s products
- Coordinated internal departments ensuring synergy in response to customer requests
- Developed requirements and standards for processes - packaging, procurement, delivery
- Boosted batch-to-batch product quality and efficient resource allocation – Decreased overhead cost by 17%
- Created processes and methods to gather supply chain data, aiding ease of transaction and business continuity
Corps’ Teacher
Access International School
2016.06 - 2017.05
- Managed a class of 30 students – planned and delivered lessons
- Assessed, tracked, and developed reports on the performance, and progress of students
- Provided guidance and advice to students on academics, social issues, and career
Field Marketer
Nigeria Breweries Plc
Lagos
2015.04 - 2015.09
- Served as a liaison between the customers and the company
- Promoted the Company’s brand of products against competing brands through active marketing
- Collated and drafted reports on client feedback – inquiries, complaint, and appraisals to guide stakeholder decisions
Education
Bachelor of Science - Microbiology
University of Nigeria Nsukka
Enugu, Nigeria 2011.08 - 2015.07
Personnel Management | Chartered - Human Resources Management
Institute of Personnel Management of Nigeria (CIPMN)
Lagos, Nigeria 2018.04 - 2021.08
Skills
Relationship and Customer Managementundefined
Accomplishments
- Maintained a minimum of 75% KPI year over year
- Consistently the top salesperson, exceeding sales targets and increasing the customer service ratings
- Coordinated and executed a preferred partner program achieving a 46% growth of the sales pipeline
- Boosted account penetration by 57% through targeted leads generation
- Increased revenue by 40% through NBA sales and services
- Implemented process improvement achieving a 67% improvement in response time on proposals and quotes and a 24 hours resolution time gap leading to a 70% increase in client retention and 50% reduction in client churn rate
Timeline
Sales Operations and Enablement Specialist
Dimension Data Limited
2021.10 - Current
Sales Account Manager
Manifold Computers Limited
2021.06 - 2021.09
Sales Support Officer
Cloud Exchange West Africa
2019.01 - 2021.05
Personnel Management | Chartered - Human Resources Management
Institute of Personnel Management of Nigeria (CIPMN)
2018.04 - 2021.08
Telesales Representative
Cloud Exchange West Africa
2018.01 - 2018.12
Customer Service Representative
Elroi Global Services
2017.06 - 2017.12
Corps’ Teacher
Access International School
2016.06 - 2017.05
Field Marketer
Nigeria Breweries Plc
2015.04 - 2015.09
Bachelor of Science - Microbiology
University of Nigeria Nsukka
2011.08 - 2015.07
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