ONYINYE ANTHONY
Summary
Tech-savvy and results-oriented professional with 6+ years of cross-functional experience spanning Platform Management, Sales Enablement, HR, and Legal. Proven track record as a ServiceNow Engineer building automation systems, enhancing workflows, and optimizing performance metrics. Adept at orchestrating AI-powered outbound campaigns, leveraging tools like Relevance AI, Clay, and APIs to scale lead generation and reduce manual overhead. Skilled in campaign performance analysis, CRM integrations, and cross-team collaboration. Associate CIPD (UK)and ServiceNow Certified with a strong foundation in data-driven decision-making and customer engagement strategy.
Overview
8
8
years of professional experience
10
10
Certification
Work History
Operational Manager
DESIRE CONSULT SYNERGY LTD
04.2025 - Current
- Maintained, organized, up-to-date records of all immigration files and client documentation.
- Act as main liaison between clients and Immigration authorities.
- Oversee end-to-end management of visa applications, renewals, and work permits for clients and staff.
- identify and resolve application issues, liaising with legal experts or authorities when needed.
- maintain client confidentiality and professional communication standards.
- Track deadlines, renewals, and case statuses; set reminders to avoid lapses
ServiceNow Engineer & Sales Automation Specialist
Aldermore Bank PLC
04.2023 - 12.2024
- Built and maintained automated workflows to reduce manual touchpoints across Sales and Service Ops.
- Designed and configured over 28 platform modules with performance reporting dashboards that improved resolution efficiency by 68%.
- Integrated outbound logic and alerting into ServiceNow, enabling proactive task assignment and follow-ups.
- Collaborated with cross-functional teams to maintain data integrity, enhance reporting pipelines, and align workflows with RevOps needs.
- Provided training and automation tooling to 1300+ users, boosting platform adoption by 77%.
- Automated weekly, monthly, and annual reporting, significantly accelerating campaign performance analysis.
- Used scripting (JavaScript) and APIs to connect tools and streamline lead processing logic.
- Established strong working relationships with both internal and external clients through exceptional communication skills, fostering trust and collaboration
Human Resources Assistant & Workflow Analyst
DSire Kennel Pet Importation & Service
03.2020 - 08.2021
- Designed data dashboards to monitor employee engagement and productivity trends — boosting team output by 57%.
- Managed HRIS (Seamless HR) and worked with legal and compliance frameworks to support workforce operations.
- Supported people analytics and campaign messaging for internal communications and employer branding.
Legal & Compliance Advisor
Kanu Agabi & Associate Law firm
04.2017 - 02.2020
- Developed high-value legal documents and provided advisory services to mitigate compliance risks.
- Managed client accounts and negotiations, translating stakeholder signals into actionable strategies.
- Played key roles in arbitration and litigation, supporting process automation and legal documentation systems.
- Participated in industry conferences and networking events to stay current on emerging trends impacting compliance best practices within the field.
Education
Master of Science - Human Resources Management/Personnel Administration, General
Sheffield Hallam University
09.2022
Bachelor of Laws (LL.B.) - Law
Igbinedion University Okada
Okada, Edo State07.2014
Skills
- Automation & Campaign Tools: ServiceNow, Clay, Relevance AI, Smartlead, Seamless HR
- Cloud & CRM: AWS, Google Cloud, Salesforce CRM (via API integration), Common Room
- Languages & Scripting: JavaScript, HTML, CSS
- Data & Ops: Excel, Reporting Dashboards, Performance Tracking, Agile, ITIL, ITSM
- Other Tools: Jira, Asana, Slack Automation, Zapier, Albato
Certification
- Learning ITIL
- ServiceNow Certified System Administrator
- Agile Service Management
- Associate, Chartered Institute of Arbitrators (UK)
- Leadership and Management in Health (University of Washington, USA)
- Introduction to Data Science
- Employment Law: UK Employment Law For HR certificate
- ITSM Fundamentals on Demand
- Associate, CIPD (UK)
- Virtual Assistant
- ServiceNow Certified Application Developer
- Get Ready for Generative AI
- Intro to Service Management with ITIL 4
- Human Resource Management (Piston & Fusion)
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridTimeline
Operational Manager
DESIRE CONSULT SYNERGY LTD
04.2025 - Current
ServiceNow Engineer & Sales Automation Specialist
Aldermore Bank PLC
04.2023 - 12.2024
Human Resources Assistant & Workflow Analyst
DSire Kennel Pet Importation & Service
03.2020 - 08.2021
Legal & Compliance Advisor
Kanu Agabi & Associate Law firm
04.2017 - 02.2020
Bachelor of Laws (LL.B.) - Law
Igbinedion University Okada
Master of Science - Human Resources Management/Personnel Administration, General
Sheffield Hallam University
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