ONYINYE ANTHONY
Abuja
Summary
A Certified Platform Engineer (ServiceNow) with a strong record in developing, designing, and implementing customized ServiceNow Solutions to optimize business processes. Collaborates with technical and non-technical teams to deliver user-friendly and scalable applications. With a Master's degree in HR Management and 3 years of Litigation practice, my journey has bridged technical acumen with Legal and HR insights. As a Platform Engineer, I have been instrumental in configuring applications that serve cross-functional business needs, utilizing my strengths in workflow automation and problem-solving.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
13
13
Certifications
Work History
ServiceNow Engineer
Aldermore Bank PLC
04.2023 - 12.2024
- Designed, configured, and customized over 28 ServiceNow applications, modules, forms, and workflows to meet business requirements
- Successfully Implemented ServiceNow ITSM modules (Change Management, Incident Management, Problem Management, and Service Catalog), improving incident resolution times by 68%
- Technically resolved, reviewed, and documented 265 Service Catalog Task, 66 Incident task and 55 Enhancements
- Conducted extensive testing, debugging, and performance optimisation of ServiceNow applications, ensuring seamless operation across departments/organization
- Provided comprehensive end-user training and technical support for over 1300 employees, resulting in 77% increase in platform adoption and usage
- Played key role in enhancing Service Portal and its daily or monthly maintenance, contributing to more efficient and user-friendly interface
- Implemented and automated weekly, monthly, and annual report for various departments, making their data analysis more efficient
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration
Human Resources Assistant
DSire Kennel Pet Importation & Service
03.2020 - 08.2021
- Developed and maintained employee records in Seamless HR, ensuring compliance with Nigeria Employment laws
- Analysed team performance data to identify training needs, leading to a 57% improvement in employee productivity
- Spearheaded diversity, equity, and inclusion initiatives, improving employee engagement and retention by 65%
- Functioned as the primary contact for employee relations, resolving issues and advising managers on disciplinary procedures, and best practice
Legal Practitioner
Kanu Agabi & Associate Law firm
04.2017 - 02.2020
- Conducted Out-door settlements and drafted high-value legal agreements, including Land Sale valued at $120,000
- Strengthened legal risk management strategies through Arbitration, securing favourable outcomes for clients
- Successfully litigated a high-profile election petition case, significantly raising the firm's profile
Education
Master Of Science - Human Resources Management/Personnel Administration, General
Sheffield Hallam University
United Kingdom 05.2021 - 09.2022
Bachelor of Laws (LL.B.) - Law
Igbinedion University Okada
Okada, Edo State 09.2009 - 07.2014
Skills
- Platform Management (ServiceNow, Jira, Asana)
- Agile Methodology
- Microsoft Office
- ITIL
- ITSM
- Technical Reporting
- System Troubleshooting
- Excellent Communication
- Teamwork and Collaboration
- Problem-Solving
- Cloud Computing (AWS, Google Cloud)
- Programming Language (JavaScript, HTML, CSS)
Certification
Learning ITIL, 09/01/23
REFERENCE
Reference1 : Jan Tucker
Service Desk Manager
Aldermore Bank PLC
+447977107689
jan.tucker@aldermore.co.uk
Reference 2: Andrew Beith
Service Delivery Manager
Aldermore Bank PLC
+447976705637
andrew@beiths.com
Timeline
ServiceNow Engineer
Aldermore Bank PLC
04.2023 - 12.2024
Master Of Science - Human Resources Management/Personnel Administration, General
Sheffield Hallam University
05.2021 - 09.2022
Human Resources Assistant
DSire Kennel Pet Importation & Service
03.2020 - 08.2021
Legal Practitioner
Kanu Agabi & Associate Law firm
04.2017 - 02.2020
Bachelor of Laws (LL.B.) - Law
Igbinedion University Okada
09.2009 - 07.2014
Learning ITIL, 09/01/23
Introduction to Data Science, 07/01/24
ServiceNow Certified Application Developer, 09/01/24
ServiceNow Certified System Administrator, 02/01/23
Employment Law: UK Employment Law For HR certificate, 11/01/22
Get Ready for Generative AI, 08/01/23
Agile Service Management, 08/01/24
ITSM Fundamentals on Demand, 10/01/24
Intro to Service Management with ITIL 4, 10/01/24
Associate, Chartered Institute of Arbitrators (UK), 10/01/17
Associate, CIPD (UK), 11/01/22
Human Resource Management (Piston & Fusion), 10/01/19
Leadership and Management in Health (University of Washington, USA), 06/01/20
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