ONYENWENU FAITH ONYEKA
Festac Town,Nigeria
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
General Manager
MICFEN GLOBAL ENTERPRISES | Festac
Festac, Lagos
03.2020 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant Administrator
AKWA IBOM BROADCASTING CORPORATION, AKBC, NYSC
01.2018 - 10.2018
- responding to changes in scheduling to ensure shows keep to their allocated time.
- meeting with programme directors/producers to discuss programmes/shows.
- Performed routine clerical tasks by scanning, filing and copying documents.
COMMUNITY DEVELOPMENT SERVICE PROJECT Project Coordinator
NYSC
08.2018 - 09.2018
- Creatively achieved and maintained over 50% empowerment success rates for the youths in
- Uyo during my NYSC personal community development project
- Developed key knowledge transfer strategies that transformed 50% of youths in Uyo
- Encouraged skill acquisition development among the youths in Uyo to get them economically empowered.
Aero Communication Intern
NIGERIA AIRSPACE MANAGEMENT AGENCY, INTENATIONAL AIRPORT
, Lagos State
05.2015 - 08.2015
- Exchanging all categories of flight plan messages, voice, or data to other local airports and other departments within the airport
- Data collation, information verification, analysis, record management and technical reports.
Education
B. Sc. - Mass Communication – Public Relation and Advertising
09.2013 - 04.2017
Senior Secondary School - Art
09.2007 - 07.2012
Skills
Proficiency in Microsoft Office applications
Leadership Capability
Analytical Ability
Presentation Prowess
Communication Skills
Creative Thinking
Team work
Research ability
Perceptive Negotiating AbilitiesProject Management: planning, implementing, execution and monitoringPublic speaking
Timeline
General Manager - MICFEN GLOBAL ENTERPRISES | Festac
03.2020 - Current
COMMUNITY DEVELOPMENT SERVICE PROJECT Project Coordinator - NYSC
08.2018 - 09.2018
Assistant Administrator - AKWA IBOM BROADCASTING CORPORATION, AKBC, NYSC
01.2018 - 10.2018
Aero Communication Intern - NIGERIA AIRSPACE MANAGEMENT AGENCY, INTENATIONAL AIRPORT
05.2015 - 08.2015
Babcock University - B. Sc., Mass Communication – Public Relation and Advertising
09.2013 - 04.2017
Foresight Int’l High School - Senior Secondary School, Art
09.2007 - 07.2012